Bernice Micallef Email & Phone Number

Malta

- Assisting in implementing CMPs - Supporting the execution and management of CMPs.- Help in preparing and maintaining compliance documentation.- Assisting with Training & Development- Assisting in preparing and presenting compliance and AML reports to management.- Support manager in providing compliance and AML services to clients.- Maintaining strong client relationships

Malta

Malta

- Meet the expectations of the MLRO, escalate any high-risk matters or matters which require the MLRO's attention, whilst achieving compliance with the AML/CFT obligations.- Assist, guide, and answer investor queries promptly and ensure that complaints raised by investors are satisfactorily resolved.- Ensure all outstanding tasks/duties related to the AML Remediation exercise are followed up.- Assist the MLRO with due diligence and ongoing monitoring exercises, the upkeep of the AML/CFT Policies and Procedures for these Schemes and other AML/CFT.- Carry out qualitative and comprehensive ongoing reviews of the due diligence files and CRA's of non-BOV investors categorised as low, medium and high risk, according to the risk rating.- Review investor’s accounts to identify potential suspicious activity.

Qormi Malta

- Maintain a register which holds the bank's Special Category of Clients- Provide MI and Statistics to local Financial Crime Compliance both Local and Regional- Distribute work to the Relationship Officers within the team and keeping track of their progress- Referral Point to customer facing staff around SCC customers

Sliema Malta

- Provide on-boarding and account maintenance to international personal customers, including high risk customers and special category clients.- Deliver high quality client service and robust client due diligence, at the same time ensuring internal (eg. Risk) and external (eg. Compliance)​ controls and creating KYC profiles.- Providing support to other HSBC branches when dealing with international customers.- Investigating incoming and outgoing transactions to ensure they are in line with global AML policy.- Conduct review with existing customer as part of a remediation project to obtain up to date KYC for customers dealing with US Dollars

Qormi Malta

- Deliver exceptional customer service to Premier customers - both local and international.- Managing a portfolio of over 700 Premier customers by conducting yearly reviews.- Mentor junior peers to ensure their progression.- Investigate and resolve customers complaints.​- Responsible for carrying investigations prompted by suspicious transactions and monitoring of Anti Money Laundering report issued by Compliance Department.- Organise various incentives for business growth and team motivation.

Swatar Malta

-Servicing Inbound calls from UK customers and solve their queries related to all bank areas whilst ensuring to cross sell where deemed appropriate.- Leading, coaching and developing team of associates along with Team Manager.- Provide training to new entrants.- Deal with various employee related concerns such as retention, absenteeism, conflict resolution and under-performance in compliance with local disciplinary procedures.

Education record

Education record