Strongly skilled and dedicated leader with a proven track record of superior performance in high-paced environments. Demonstrated ability to lead Training, coaching and mentoring teams of professionals while managing operational responsibilities within multiple sites to ensure delivery of service standards, profitability and continuous improvement. Known for excellent organization, time Customer Service and relationship building skills, along with attention to detail with emphasis on Leadership, quality assurance, and employee development/retention practices as evidenced by current employment history. Excellent communicator who develops rapport with individuals at all levels throughout the organization both internally and externally