Bernice Provencio Email & Phone Number

San Antonio, Texas Metropolitan Area

Primary point of contact to 48 site managers. Receive phone calls regarding a variety of employee relation issues.Investigate employee complaints by conducting employee surveys.Coordinate and approve applicant drug screens, background investigations and verify references. Scan documents and record results in database for ease of retrieval.Maintain personal records for over 1800 active employees. Conduct monthly termination audits to verify that all termed employees are inactivated, files are pulled and placed on closed status.Primary liaison to the workers’ compensation insurance company. Receive and process all workers’ compensation claims for 24 locations. Verify injury, receive employee accident reports from site managers, set doctor appointments and submit all injuries to insurance company. Receive and approve unemployment claims. Verify time of employment and rate of pay.

San Antonio, Texas Area

Classified, prioritized and developed plans to fill open requisitions and presented reports to Operations Manager 10-15 times per week.Created and maintained records documenting requirements of each position and prepared job descriptions to post in Jobvite, an ATS.Maximized team knowledge and productivity by developing and presenting weekly classes in application protocols, policies and best practices.Organized and maintained 200+ profiles of employees located at 3 sites using Jobvite.

San Antonio, Texas

Trained staff on timekeeping, attendance and payroll procedures and completed registration of benefits at weekly new employee onboarding/orientations.Verified and prepared weekly payroll for up to 100 contracted employees; adjusted time cards based on attendance records.Established and maintained effective working relationships with co-workers and contracted employees by promptly responding to questions and complaints regarding health benefits, Workers’ Compensation and FMLA; referred to appropriate representative.Supported client with personnel policy implementation regarding employee coaching, career development, promotion, disciplinary action and termination.Maintained and organized pipeline of 400 pre-vetted qualified candidates using word processing, Excel spreadsheets, and database software. Prepared and presented reports on hiring needs at 15-20 weekly meetings with clients.Improved interview process by effectively responding to 15 Hiring Managers’ questions and complaints with new employment practices.Applied personnel policies and practices while providing onsite support at local call center.

San Antonio, Texas Area

Planned and conducted new employee orientations covering pay, compensation, timekeeping responsibilities, leave, benefits, and state and federal employee rights. Trained candidates on interview skills, work place conduct, personnel policies and practices.Analyzed budget to determine bill rates; prepared reports and presented to clients.Conducted client interviews to identify staffing needs, answer questions and resolve complaints; recorded results using word processing, spreadsheets, and database software.

San Antonio, Texas Area

Entered new-hire data into PeopleSoft, an automated staffing software tool.Recorded and maintained employee files in Unity, a Payroll/Attendance System.Prepared materials to inform employees and retirees on benefit plans and assisted them in selecting appropriate coverage for their needs. Presented 5 workshops per week to onboard up to 30 new employees at one time.Conducted new employee orientation, completed benefit enrollment, prepared payroll records, recorded W-4 elections, and processed and verified I-9 documents.Processed medical, dental, disability, life, and deferred compensation plan paperwork.Reconciled, verified, modified, processed, and approved weekly payroll and salary adjustments for up to 130 personnel using Volt E-Time, an automated payroll application.Managed Workers’ Compensation and Disability claims; investigated cause of injuries, scheduled medical exams, reviewed doctors’ recommendations, and notified insurance company of employees’ status in compliance with Texas law.Reviewed and approved leave requests, including Family and Medical Leave Act (FMLA) applications; maintained confidentiality per HIPAA.Promptly responded to personnel questions and concerns regarding Employee Benefits; escalated complaints when required by company policy.Posted and distributed notices of benefit changes and upcoming plan renewals; processed changes and renewals.Processed status changes, such as transfers, promotions, suspensions and terminations; organized COBRA enrollment, as needed.Corrected federal compliance issue by identifying improper filing of I-9 forms and developing a new filing system that ensured accurate record retention timelines, secure storage and proper disposal.Coordinated applicant drug screens and background investigations and verified references; scanned documents and recorded results in database for ease of retrieval.

Fort Sam Houston

Verified, approved and prepared bi-weekly payroll for 21 employees from 6 programs.Organized and maintained attendance records and prepared reports using Deltek (similar to SAP); protected confidentiality in compliance with HIPAA.Directed questions and complaints regarding benefits to Human Resources Office.Presented Employment Readiness workshops twice per month.

Certification Of Completion, Human Resources Management And Services

Bachelor’S Degree, Bachelor Of Buisness Administration In Human Resource Management