• Tracking and maintaining a profitable accounts base• Managed Quality and Outcomes Framework in partnership with clinical leads, exceeding targets and driving growth.• Managed enhanced services with relevant clinical leads, maximising practice income and profit.• Maintained GDPR within the practice regarding patient information and completed audits to required standards and timescales.• Navigated electronic health records management system to upload and update patient information to maintain data accuracy.• Received and responded to patient queries within target timeframes.• Communicated and documented variety of administrative processes.• Prepared financial statements to meet regulatory standards.• Supported office workflow by taking on ad-hoc administrative tasks.• Digitised hand-written notes on electronic system.• Relayed messages to medical staff and patients accurately and promptly.• Maintained confidentiality of health user data.• Gained familiarity of medical terminology and health care delivery procedures

• Managing a small team within a private facility to ensure efficient theatre list utilisation for a wide group of surgeons within the Hospital Trust on a private basis• Charged with supervising inpatient ward and liaising with medical staff to allocate theatre space according to availability• Established professional relationships with nursing staff to ensure an effective and seamless process for patients admitted to the ward• Maintained professional and seamless working relationships with Consultants in different specialties across the Trust to deliver services• Attended Clinical Governance meetings to ensure the unit complied with NHS Governance requirements, creating SOP's to ensure cohesive working practices are in place across the board• Recruitment and interviewing staff for vacant positions, creating job descriptions according to Trust guidelines.• Completed regular assessments of employee performance and implemented corrective actions.• Encouraged staff with rewards and recognition, boosting productivity.• Assigned work and coordinated workflow for clerical team.• Set up procedures governing team activities, tracking and reporting.• Requisitioned out-of-stock supplies to restock inventory.• Posted online advertisements to fill clerical team vacancies.• Sought feedback from employees on issues and challenges faced.• Evaluated office workloads and tasks to identify staffing needs.• Interviewed, selected, and onboarded candidates for vacant positions.• Stepped in to resolve escalated team issues or administrative problems involving outside departments.• Trained and mentored office workers in correct procedures and company policies.• Coordinated with outside departments on schedules and resource requirements for projects.• Maintained team compliance with internal policies and industry regulations.

Annually