Bernice Venter Email and Phone Number

Quoting and invoicingOnboarding clients Providing clients with requirements for destination countryChecking documents to ensure pets comply with import regulationsImport permit applicationsQuarantine bookingsPreparing schedules for vet visitsHealth certificate completion Flight and agent bookings Travel itineraries Opening and completion of job sheets Tracking and dispatch details Kennel calculators for airlines

Completion of files for export, local and import shipments Typing air waybillsCompleting shipper's certificates and live animal acceptance checklistsPreparing customs releases Completing required airline labelsEnsuring that FWB’s are sent to and received by the airlinesEnsuring all documentation is completed correctly and double-checked for accuracyOrdering of stock from Whole Salers Answering telephones and redirecting clients to the respective representativesAnswering the after hours/emergency phone and assisting clients with emergencies after hoursGeneral administration tasksPreparing articles for bi-monthly pet magazine

Answering telephone callsPreparing quotesSinging up of clients and opening of filesLiaising with clientsReceiving and checking inoculation certificatesReserving travel crate(s) for every booked clientBooking flightsTyping Air Waybills Arranging and co-ordinating the processes required for the pets successful relocation, including issuing of travel itineraries and invoicesObtaining payments from clients and following up on paymentsAssisting with driving over weekends for collections, deliveries and check-ins at airport

Daily AmendmentsLetters to Property Buyers & SellersReceiving, Checking and safe-keeping of all FICA documentationCompiling property details using an internal program (Lightstone)Capturing Property Listings on Property 24 SystemUploading Property Listings on various websitesMaintaining and Updating on various websitesMaintaining and updating of Master Listing FilesElectronic Property BrochuresCapturing of BuyersCompiling the Agenda for Weekly Sales MeetingsTaking Minutes at Weekly Sales MeetingsBackup and Support to Property Consultants

Downloading photos and submitting to correct foldersReferring sales to internal and external property consultants using an online referral systemCreating and distributing duty roster for property consultantsTyping of letters and market valuations and printing of documentsCreating and printing property portfolios, show brochures and photo summaries for clientsCreating window displaysCreating and printing of pamphlets (just listed / recently sold etc.)Receiving, screening and transferring calls and taking messagesCompiling property details using an internet program (SAPTG)Updating Facebook page on a weekly basisCreating / deleting agent profiles on the online systemCreating and submitting property adverts to the George Herald newspaperCapturing advertising responses from newspaper adverts and online enquiriesOrdering stationary, property boards and promotional items

Typing and sending out opening-, relocation-, reduction-, enlargement- and closure memorandums for 6 property managersMaking appointments for 3 property ManagersCollecting the correct documentation, plans and photos for new and renewal proposals of various brands and sending it to the head office in time for the board meetingsSending and following up proposals to various clients for their criteria Typing various lettersDrawing and updating street plansReceiving & transferring calls and taking messagesFollowing up on offers to lease and letters of acceptance that were sent to landlordsDownloading and distributing target lists and sending weekly updates to the head officeAssisting property managers with contacting Landlords when documentation is needed (e.g. centre plans)Liaising with the operational companies when the property manager is not in the officeOrdering stationary

Receiving all maintenance queries, reporting it to landlords and doing weekly follow-upsBooking accommodation for project– and property managersArranging travel insurance for project– and property managersMaking bookings for car services for all project- and property managersReceiving and distributing documentation from landlords and head officeFilingReceiving of courier parcels and distributing contents to correct personRecon of bank statementsDrawing and updating street plansReceiving and transferring calls/taking messagesSelecting and sending documentation to head officeFaxing or emailing offers to lease and letters of acceptance to landlords and following up on offers etc. Taking out post and distributing to the correct peopleTyping letters

Running shopManaging staffGeneral office administrationQuotationsAnswering of general queries of publicKeeping good customer relationsReceiving of goodsTaking of cash and balancing cash receivedManaging staffManaging stock takesOpening and closing of shop

General office adminCashierHandling customer queriesFilingManaging all telephonic enquiriesQuotationsStock take participation

Data capturer and General Office Assistant General office adminData capturingDatabase administrationFiling of documentsTaking messages / screening calls