Bernice Abreu Munoz Email & Phone Number

Colorado Springs, CO, US

Gatineau, Québec, CA

Edison, New Jersey, US

• Program virtual bot that was the initial entryway to a top healthcare company’s interactiveautomated telephone system, channeling incoming customer calls into appropriate representatives
• Write scalable, efficient, clean, easily maintainable, high quality code
• Build out a naturally seamless conversation flow, complete with calling out to numerous APIs toverify and authenticate incoming user data and transferring to appropriate numbers
• Work in an agile environment in conjunction with numerous other full stack, front-end, and back-end developers across 3 different internal teams
• Perform code and design reviews, collaborating with UX/UI designers and the client to ensure auser friendly and adaptive voice assistant

Edison, New Jersey, US

• Singular full stack developer that deployed attractive and intuitive customer solutions for a titlecompany using Javascript, Typescript, Angular, Express, and NodeJS (MEAN stack)
• Implemented full stack features such as an interactive user dashboard that managed andautomated employees’ records and workflow, along with a document management system,demoing deliverables to users biweekly
• Transformed business asks into a stable, well documented, and tested application
• Migrated the company’s manual processes to a fully automated, high performing application

Edison, New Jersey, US

• Built a voice experience conversational AI experience for a leading healthcare company,developing robust and sustainable business logic and processes in a team of 3
• Integrated the bot for 6 different business units to handle COVID FAQ related questions
• Evaluated code through code reviews, challenging ideas to ensure efficient solutions
• Added both agent transfer and text messaging capabilities to bot
• Overall bot handled 44.7M calls and 66% of those calls were contained
• Built a CI/CD process to deploy Watson assistant skills across instances with GitHub

Edison, New Jersey, US

• Key developer on a multi-year initiative for a leading healthcare giant, providing an end-to-endsystem to internally automate the process of healthcare provider demographics
• Internal owner of meeting sprint delivery objectives and goals set by client leadership, projectowner, and scrum master
• Designed and developed over 60 new features and enhancements to application, includingintegrating RPA and Blue Prism methodologies, MEAN stack, Jenkins, uDeploy, Git, and Gitlab
• Verified user story acceptance criteria and estimated 280+ hours of work every sprint, along withdemoing new features to 50+ application users and client project owners biweekly

Edison, New Jersey, US

• Architected, engineered, and deployed customer solutions for a leading healthcare giant usingJavascript, Typescript, Angular, Express, and NodeJS (MEAN stack)
• Implemented full stack features such as an automated dashboard and a provider managementsystem managing the clients’ records update workflow, demoing deliverables to 50+ customersand application users biweekly
• Designed and implemented new features and components in AngularJS, later seamlesslymigrating the full application to Angular without disrupting deliverables

Zurich, Zurich, CH

~ Quickly built rapport with over 20 life and health insurers in Latin America, the United States, and Canada by significantly improving the accuracy of risk behavior using behavioral economics and A/B testing.~ Analyzed and handled confidential consumer data, and subsequently designed trials combining results from data and behavioral interventions for.

Pittsburgh, PA, US

~Led office hours three times a week to assist students on class content, with an emphasis on using Microsoft Excel to complete weekly homework assignments and various projects.~Graded weekly homework assignments, one practice exam, one midterm exam, and the final exam in a team of five throughout the semester for the class of over 100 students.~Conducted.

Pittsburgh, PA, US

~Assisted the Senior Administrative Coordinator and the Director of Public Relations of Dietrich College to organize and publicize events by publishing to over 10 online platforms in the Greater Pittsburgh area, sending invites and arranging spreadsheets of guest lists and invitees. ~Ran various poster routes throughout campus, hanging over 140 at a time.

Pittsburgh, PA, US

~Led and assisted in career exploration workshops, focusing mainly on resume reviews, elevator pitches, interviewing skills, how to prepare for a career fair, and about general career exploration on campus. ~Guided my peers with resume and cover letter writing through individual appointments, developing personal relationships with them.~Conducted weekly.

Bachelor Of Science (B.S.), Decision Science, Policy & Management

Web Development, Software Engineering