Bernice Baker Email & Phone Number

Las Colinas Tx

As a Sr. catastrophic adjuster II handling complex claims, I investigated claims, determined compensability and developed plans of action to move the file forward.I managed reserves ( up to $250,000.) while maintaining regulatory compliance and customer service of complex claims,I handled death, covid, heart attacks, strokes, sexual assault, loss of limbs, multiple fractures, burn claims with 40% 3rd degree and10% 2nd degree burns, biliteral hearing loss, loss of site, paraplegic, quadriplegic and traumatic brain injury claims.

Frisco, Texas, United States

I handled a loss time worker's compensation desk. I was dedicated to accounts from Texas, Oklahoma and Louisiana. I investigated files, addressed subrogating, make timely payments, process medical bills and mail, coordinated return to work and established risk mitigation to reduce reserves.I handled the CVS account and reduced the file count from 160 to 130. I received an award from Toyota for my file presentations.

Dallas, Texas, United States

In the resolution department I conducted due diligence in obtaining and reviewing relevant reports (medical/legal) communicating teams and departments and resolving complex claims to achieve all measurable goals. I successfully negotiated Oklahoma files ensuring compliance and appropriate settlements with claimants and /or claimants legal representatives. I was recognized for reducing reserves and settling/closing files for $2M. Successfully closed 123 open files which were 15-20 years old. I was nationally ranked #1 adjuster for annuitization files 2011.