*Perform audits of claims processed or initial set-up to assess compliance with company procedures and ISO 9001:2015 quality clauses.* Review existing business processes to identify inefficiencies in processing and potential weaknesses that may cause inaccurate processing. Coordinate proper training coordinator for documentation.* Assume lead role in assuring compliance and financial regulations are being followed.* Observe internal control procedures and evaluate their effectiveness.* Manage projects, including departmental and division initiatives.* Remain current on technological and business process trends in the industry.

• Assisting from individuals to businesses in analyzing, enhancing and customizing current processes: presentations, reports, functional macro enabled workbooks, analytic charts, etc. to increase productivity, avoid purchasing expensive software and time consuming by taking advantage of the Microsoft Office Platform. • Support and training provided as needed either on complex projects as well as administrative tasks from basic to advanced level.• Training provided to individuals and business owners as requested (Microsoft Office Platform and Internet Services: Social Media, Web creation). • Website: https://bernicecano.wixsite.com/bernice

• Successful results developing analytical presentations that met the required standards for ISO and AS9100 Audits• Generating and distributing significant reports to the Board of Directors on a weekly and monthly basis.• Enhanced communication between QA, Manufacturing Depts. And Executive Team• Setting up Board of Directors and international video-meetings using WebEx and GoToMeeting apps.• Preparing the minutes agenda of discussions and actions taken at the Executive Board meetings.• Support Sales Dept. implementing new strategies to manipulate Data and easily generate reports as well as coordinating the customer feedbacks eliminating one position and time consuming.• Conducting ‘Corrective Action’ meetings bi-weekly to resolve issues and take effective actions for continuous improvement.• Assisting QA and Engineering Depts. Conducting meetings and completing documentation for Legal Contract Reviews.

Develop master reports including auction sales, daily cash received and analyst’s productivity.- Calculate Repossession Accounting Statements for specific States.- Prepare all kind of Financial Changes according to the account statements and needs.- Daily update Central Recovery Skip inventory data base, internal and external systems.- Thorough investigation on pending vehicle cases working with nationwide auctions, repo agents and Customer Service Centers.

• Assisted three department managers.• Developed organizational strategies that avoided delays in daily productivity reports.• Implemented procedures to improve existing inventory-control system that eliminated duplication of supplies.

- Provided excellent staff orientation and training programs.- Processed different kind of requests: upgrading class passenger, special meals, wheelchair, oxygen, etc.- Managed difficult situations under pressure: last minute changes in flight connections, fares, sits, etc.