Bernice Anne W. Chua Email & Phone Number

San Francisco, Ca, Us

Los Angeles, California, Us

- Programming the interactions for interactive virtual concerts. Troubleshooting and debugging the bugs. Writing and editing documentation for processes. -- I worked on these: - Pentakill: The Lost Chapter -- https://live.wavexr.com/pentakill --- https://www.youtube.com/watch?v=QtqL_LchPHU&ab_channel=Necrit2 - Justin Bieber - An Interactive Virtual Experience -- https://live.wavexr.com/wavexr/justin-bieber --- https://www.youtube.com/watch?v=UAhGvhvcoyY - Teflon Sega: Dimensions (Volume 1 & Volume 2): -- https://live.wavexr.com/teflon-sega --- https://youtu.be/jX2Wc-UQKEA --- https://www.youtube.com/watch?v=Ef3Xb7FSCiY- Programming the tools (like MapCheck verification) and troubleshooting bugs for the other teams (Unreal & C++). - Created an "Accessibility Advocacy" group (working with other fellow-employees, and HR, and the UX/UI team). - Working with other employees on an "Allyship For Diversity & Equity" group (coordinating with HR).

Oakland, Ca, Us

- Programming, iterating, and testing the core mechanics & game logic of an RPG called "Heart To Heart". - Creating the UX/UI, from a design doc that was collaboratively made with the UX/UI Consultant. - Evaluating and integrating tools (Fungus, ProBuilder, ProGrids, Polybrush, Cinemachine, FMOD/wwise), to fit the project. - Providing tech support for miscellaneous I.T. and I.T. infrastructure needs. Advising on the technical/technological needs of the project (version control, Project Beanstalk website, Twitch streaming, etc). Miscellaneous programming needs. - Ensuring that nobody gets merge conflicts with git; managing a build computer that runs Jenkins. - Mentoring the others.

- creating videogames for humans- conceptualizing ideas for videogames- programming videogames with C# & Unity (game logic, UI/UX). -- games are for desktop (Windows, Linux, Apple) & Android; games include "traditional" games or virtual reality or augmented reality/mixed reality games. - troubleshooting, debugging, & alpha-testing.- creating 3D models with pencil, paper, & Blender- writing custom shaders- using ScriptableObjects & EventHandlers & Zenject- prototyping humanoid models & animations with Mixamo Fuse- adding sound, audio, & music with LMMS, Audacity- outlining stories with Articy Draft- creating surveys to get feedback in the closed-beta, and improving based on the feedback- observing others play-test, taking notes from those observations and feedback, and improving the games based on the feedback- showcasing the videogames in indie game expos, conventions, etc. (such as PlayCrafting, Minefaire, Fanime, & MAGWest)- creating promotional materials like stickers, swag, youtube videos- collaborating with others in game jams & hackathons

Raleigh, North Carolina, Us

The Girls Make Games Fellowship is a program where people teach girl-children how to make videogames for the Virtual Summer Camp. Week 1 = supporting all the instructors and students with any of their technical issues and teaching troubleshooting and other techniques during the virtual summer camp. After this, I got reassigned to be a Camp Counselor/Instructor for a specific group of students - Daisy Squad. Week 2 - Week 3 = As a Camp Counselor/Instructor, I taught my students game programming with Construct 3, elements of game design, as well as soft skills and techniques being used in industry (both in software engineering and indie videogame programming) like time management/task management ("pomodoro technique", using calendars, kanban boards, prioritizing with "pareto optimization" aka 80-20 rule, etc), UX/UI, A/B testing, 'universal design', designing with accessibility in mind, 'mob programming', 'rubber ducky debugging', 'blameless post-mortems', and 'fail faster' aka rapid iteration/rapid prototyping. I also taught them basic color theory, and making sure that the images in their games have enough contrast and don't rely just on colors, in order to make the game more accessible to colorblind people or people with visual impairments.

Raleigh, North Carolina, Us

Supporting the instructors and students with any of their technical issues and teaching troubleshooting and other techniques during the virtual Global Workshops each Saturday.

Level design and game programming for Tempus84, a VR 1st-person SciFi game about time travel. ^_^

Level design and game programming for Tempus84, a VR 1st-person SciFi game about time travel. ^_^

- Programmed features in Re-O-Ri: https://store.steampowered.com/app/958750/ReORi/- Mentor newer people.- Contracted out to smaller indie videogame studios to be their programmer (assigned to Portal's Edge for "Tempus84").

- Highlights:- Marine Biology VR -- AT&T Developer Summit VR/AR Challenge [C#, Unity3D, & Google Cardboard API]: scuba diving simulator, teaches about marine life.- RePeptionist (won TechCrunch Disrupt SF 2016 SoftBank Robotics America's challenge) -- TechCrunch Disrupt SF Hackathon project [Python, & Pepper SDK]: we turned Pepper The Robot into an automated hotel concierge. I programmed her to turn and move towards a speaker who says keywords ('come here' or 'help' or 'Pepper').- Lifeline (won AT&T’s Digital Life Home Automation challenge.) -- AT&T Shape Hackathon project [AT&T's Digital Life, AT&T's M2X IoT Services, IBM Watson APIs, & Qualcomm hardware]: contact emergency services hands free w/ keywords. I tested out the Qualcomm Dragonboard to see if it would enhance our project.- Bunk (won OpenIO’s challenge) -- Ubi I/O hackathon project: [OpenIO's API, Zillow API, & IBM Watson's Personality Insights API]: roommate personality-matcher. I programmed the part that uses IBM Watson's personality insights.- Thermo-Aggregation Project -- gather data with Arduino sensors to find if an area has a high incidence of fevers, to alert relevant authorities of potential health crises.- "Choose Your Own Adventure" -- hackster.io's Amazon Alexa Skills Challenge: [Amazon Alexa Voice Skills, Amazon Lambda Services, SQS, and IAM]: interactive storybook.- "Where's It From?" -- Athackahon project: Empowering regular people like us to fight human trafficking, through informed decisions about things we buy.- Rolly-Ball -- teaches people how to run Unity3D in Linux, and version control for large files.- Cubey-Things -- teaches people how to generate "Random" prefabs and materials.- Passitive -- HackerEarth '/Hack’ hackathon project: desktop personal password manager. I built the desktop GUI using ElectronJS.- The Hurt Locker Sweeper -- [JavaScript, HTML, CSS, & QUnit]: minesweeper clone, satirically named after the film "The Hurt Locker".

- creating videogames for autonomous truck AI to practice before it goes to the real world. - 3D Modelling, level design, programming, testing / unit-testing- ROS-integration- websockets- backup person for I.T.C#, Python, ROS, rospy, Blender, socketio, troubleshooting & debugging.

San Francisco, Ca, Us

• Implemented Object-Oriented Programming principles, Test-Driven Development (TDD), good version control, agile methodology, and REST-ful routing. • Coded in JavaScript, Ruby, Ruby on Rails, Postgres, SQLite3, HTML5, and CSS. Additionally, also coded C++, Bootstrap, and SASS. • Pair-programmed with people with different personalities and working styles. • Mentored students in the next cohorts after mine.

ACHIEVEMENTS:• Assembled and configured a print & file/Mediawiki/media/web server with an IP camera & DDNS, running Ubuntu Server 12.04, Samba, Mediawiki, Apache, & MySQL. • Created www.bernicechua.com using HTML, CSS, JavaScript, & jQuery. • Made projects with the Raspberry Pi and the Arduino. • Discovered and taught co-workers at least 10 features of new Lash Group database interface; and advanced functions/macros in office software. • Taught my co-workers in Lash Group how to read technical documents that were not in the new-hire training. SKILLS:• Building customized gaming rigs.• Teaching end-users how to use their software or hardware. • Assembling, installing, building, replacing, & upgrading hardware, peripherals, software, applications, & drivers in PCs & laptops. • Troubleshooting, diagnosing, and repairing computers; and following up on the results. • Researching & testing methods/technologies for the needs of the end-users. • Recommending, & advising on software & hardware purchases based on the user’s needs, budgets, & compatibility with existing software & hardware. • Migrating users from old operating systems/computers to new ones. • Imaging, ghosting, restoring, and re-imaging computers. • Configuring user profiles and user rights, such as “auto-login”, “limited users”, or “workstation/local administrators”. • Setting up, configuring, and managing home networking: modems, routers, & wireless connectivity, wireless security, wireless network authentication, IEEE 802.11a/b/g/n, LAN, and NIC cards. • Teaching or instructing less technical people how to use their computers (i.e. keyboard shortcuts, Microsoft Office, Adobe PDF reader, how to use their work software, scanners, printers). • Documenting easy-to-follow instructions for less-technical people on how to operate their own computers. • Backing up and syncing hard drives and files. • Can work with Windows, Macs, and Linux.

San Francisco, California, Us

Asterisk/FreePBX:- created IVR lines that saved money for Boku, since we did not have to use an external service for IVRs for various countries-- tested the IVR lines to make sure that the correct recordings played properlyData recovery - when the external hard drive of Boku’s VP of Business Development had failed, I recovered all his data with techniques I acquired from freelancing as an I.T. consultant. Email Administration (Exchange hosted by Rackspace):- Migrated Boku's email from Exchange 2007 into Exchange 2013, which greatly benefited my 100+ users. This included:-- Researched all the possible pitfalls that can happen during the upgrade process, and how to prepare for & mitigate those pitfalls.-- Created a test environment & ran multiple scenarios to see what the end-user experience would be during & after the migration.-- Documented steps for users and admins to prepare for the migration.-- Assisted users who needed help during & after the migration.Hardware Inventory & Software License Inventory:- Supplied my users with the tools (hardware & software) they need to work efficiently and happily.- Researched which technologies or products best suit the needs of my users.- Negotiated with vendors, & placing orders from them.- Onboarded & Offboarded user: their logins, permissions, & security settings.Documentation: created guides & instructions for my end-users: new techniques & most efficient ways to use hardware, software, & information security.Office Building Move:- Inventoried all the I.T. hardware that need to be moved:-- This involved separating the useful things from the obsolete things that have been kept, and cataloging them.- Coordinated with vendors to move the leased hardware to the new building.- Ensured that everything works exactly the same as the old office when my end-users arrived in the new office.Miscellaneous troubleshooting & repairing of hardware, software, and networking for local users & remote users.

San Francisco, California, Us

- Asterisk/FreePBX- Email Administration (Exchange hosted by Rackspace):-- Migrated Boku's email from Exchange 2007 into Exchange 2013, which greatly benefited my 100+ users. This included: --- Researched all the possible pitfalls that can happen during the upgrade process, and how to prepare for & mitigate those pitfalls.---- Created a test environment & ran multiple scenarios to see what the end-user experience would be during & after the migration.---- Documented steps for users and admins to prepare for the migration.---- Assisted users who needed help during & after the migration. - Hardware Inventory & Software License Inventory-- Supplying my users with the tools (hardware & software) they need to work efficiently and happily.-- Researching which technologies or products best suit the needs of my users.-- Negotiating with vendors, & placing orders from them. -- Onboarding & Offboarding user: their logins, permissions, & security settings. - Documentation: created guides & instructions for my users. - Office Building Move:-- Inventoried all the I.T. hardware that need to be moved--- this involved separating the useful things from the obsolete things that have been kept.--- -- Coordinated with vendors to move the leased hardware to the new building.

Mountain View, Ca, Us

ACHIEVEMENTS:• Built, assembled, and configured 3 racks of “office-in-a-box” (rack of server with all components - OS, storage, networking, telecommunications, misc. - used in off-site offices). This task requires coordinating with different teams (Inventory, Networking Operations, Logistics) to ensure the customized specifications of the off-site office are met, and that the tariff/customs laws are observed. • Conducted pre-emptive hard drive swaps for over 372 servers across campus. • Added 6 definitions to the in-house wiki. • Decommissioned more than 18 sets of servers, & migrated 3 sets of them. SKILLS:• Maintained the corporate-facing data centers, including break-fix and inventory. • Assembling, installing, building, replacing, configuring, & upgrading hardware, peripherals, & software in servers (Dell & HP), filers (HP), netscalers, console servers (Avocent), switches, patch panels. • Troubleshooting datacenter hardware. • Ensured good datacenter practices like data security, security compliance, adequate airflow for servers, proper cable management, cleanliness, and neatness. • Decommissioned older racks of servers, which includes migrating the data inside those servers, removing/editing that server’s information (canonical name, owners, DHCP access, etc) from the database, and sometimes destroying their hard drives for security.

Camden, Nj, Us

• Troubleshooting, diagnosing, and repairing computers, including plant floor/Citadel computers, which are industrial grade and NIMA 4 standard; and following up on the results. • Imaging, ghosting, restoring, and re-imaging computers and Blackberries. • Created a bootable USB device for re-imaging Citadel forklift computers and for office computers. • Configuring computers depending if they need to be auto-login, and configuring user rights. • Supporting Lotus Notes; including setup for new users, rebuilding for existing users, and troubleshooting. • Installing hardware, peripherals, software, applications, and drivers necessary for the office computers and plant floor computers. • Managing computers and users using the Active Directory Tool, Remote Assistance, and Remote Login. • Creating documentation or instructions of new office-use software, as well as instruction manuals for less technical people who work on the forklift computers in the plant floor (ie keyboard shortcuts, how to use their work software. • Researching technologies and testing various methods for office productivity and cost saving. • Backing up servers; and other SOX-compliance methods. • Building new server blades and upgrading components. • Replacing and upgrading components in system units. • Updating, improving, and/or clarifying the documentation or instructions that was made for the I.T. interns. • Consolidated different spreadsheets containing data about Citadel forklift computers (such as IP address, MAC address, program installed, etc.) into one spreadsheet using V-lookup, H-lookup, Transpose, and other MS Excel techniques. • RMA-ing hardware, and corresponding with vendors to follow up on the status of those repairs. • Negotiating contracts for hardware and peripherals. • Setting up wireless connectivity, and managing wireless network authentication (including 802.11x networks).

• Calibrating settings of photography equipment to fit the lighting and the circumstances. • Photographing events, such as opening ceremonies, birthdays, and reunions. • Editing digital photographs according to customer’s requests, using Adobe Photoshop, Adobe Lightroom, or GIMP. • Cutting mat boards according to the clients' or photograph's specifications. • Setting up photographs on mat boards. • Distributing photographs to customers.RELEVANT I.T. SKILLS:• Working with I/O devices (USB-A, USB-B, HDMI, DB-25, PS/2) & standards (USB 1.1, USB 2.0, FireWire). • Troubleshooting with Microsoft Management Console, Device Manager, and other Administrative Tools. • Troubleshooting printers, scanners, pen mice/graphics pen tablets, and optical media. • Supporting Adobe Creative Suite software. • Troubleshooting internal/external hard drives & removable storage devices; & file systems (FAT, FAT32, NTFS, etc). • Ensuring hardware (RAM, CPU, motherboard, graphics accelerators, cables, memory cards, peripherals, etc.) compatibility and software compatibility (hardware meets minimum required specs, etc.) to existing hardware & software before they are purchased. • Working with Optical Camera Recognition (OCR). • Backing up data and other fault tolerance methods.

Conshohocken, Pa, Us

• Prevented the death of, & gave hope to, 2 suicidal patients who called.• Compiled a list of known bugs/errors in the new database.• Resolved computer problems of my co-workers.• Found out and taught my co-workers at least 10 features in the new database, thus improving productivity.• Instructed my co-workers in using advanced functions and macros in various office software.• Taught my co-workers how to read technical documents and proof-of-income documents that were not in the new-hire training.• Decreased backlogged work and resolved problematic cases and of a former employee’s task list.• Managed the cases of over 674 patients, including daily follow-ups of various patients and doctor’s offices.• Counseled patients, doctors, and nurses about the services and programs provided by Lash Group.• Researched and explained to patients and doctor’s offices how their insurance (private, veterans, or Medicare Part D) covers their medication.• Instructed patients and doctor’s offices where to obtain forms or documents, how to fill them out, and their due dates; step-by-step if needed.• Initiated, assisted, and tracked Prior Authorizations and Benefit Verification Outcome Trackings for at least 7 doctors’ offices daily.• Researched and assisted with Denial Appeals processes of at least 3 individual patients each week.• Assessed and approved eligibility of 6 patients on average for various programs to grant them access to needed medication.• Peer-reviewed eligibility of patients’ cases submitted to me by my peer-review buddy.• Coordinated the distribution of perishable biologic medication to various patients.• Updated the progress log of each patient’s case.• Updated doctor’s information in Lash Group's database, including tax ID number, NPI (National Provider ID) number, contact information, and preferred contact method.• Created template and MS Word macros for most-commonly typed notes.• Ensured HIPAA compliance in all communication.

Boston, Massachusetts, Us

• Priced out and approved Net Asset Values of 6 “long” hedge funds and 21 “shadow” hedge funds before their deadlines each day.• Processed accounting transactions, capital-stock transactions, and corporate actions for all my funds each day, estimated to total $13.5 million.• Updated prices and foreign exchange rates of my funds’ securities in order to correctly valuate funds and calculate their Net Asset Values.• Ensured that correct amount of entitled capital-stock shares are posted for corporate actions.• Ascertained that trades are posted and settled on correct days, and settled trades that have paid to cash.• Printed out reports and kept track of all accounting and trade activities in my funds.• Closed the General Ledger of my funds before their deadlines each day.• Created a reporting package for non-domiciled funds (funds kept in a different location that State Street does the accounting for).• Reconciled differences between State Street’s general ledger and the custodian’s statements for non-domiciled funds.• Researched risk items to minimize or eliminate them.• Verified that trade and fund information collected in individual workstations are uploaded and saved properly in the main server.• Created a unified instruction guide detailing necessary daily tasks tailored for the Fund Accounting group in the Walnut Creek office.• Created a simplified and quickened procedure that reduced from circa one and a half hours time to retrieve T-Bill reports into five minutes.RELEVANT I.T. SKILLS ACQUIRED:• Troubleshooted printers, mice, and monitors.• Created a simplified and quickened procedure that reduced from circa one and a half hours time to retrieve T-Bill reports into five minutes; by using features in the fund accounting software.• Acquired professionalism, detail-orientedness, & work ethic in an environment that could get time-pressured, hectic, and fast-paced.• Worked extensively with MS Excel techniques & advanced formulae (v-lookup, etc.).

• Priced out and approved Net Asset Values of 6 “long” hedge funds and 21 “shadow” hedge funds before their deadlines each day.• Processed accounting transactions, capital-stock transactions, and corporate actions for all my funds each day, estimated to total $13.5 million.• Updated prices and foreign exchange rates of my funds’ securities in order to correctly valuate funds and calculate their Net Asset Values.• Ensured that correct amount of entitled capital-stock shares are posted for corporate actions.• Ascertained that trades are posted and settled on correct days, and settled trades that have paid to cash.• Printed out reports and kept track of all accounting and trade activities in my funds.• Closed the General Ledger of my funds before their deadlines each day.• Created a reporting package for non-domiciled funds (funds kept in a different location that State Street does the accounting for).• Reconciled differences between State Street’s general ledger and the custodian’s statements for non-domiciled funds.• Researched risk items to minimize or eliminate them.• Verified that trade and fund information collected in individual workstations are uploaded and saved properly in the main server.• Created a unified instruction guide detailing necessary daily tasks tailored for the Fund Accounting group in the Walnut Creek office.RELEVANT I.T. SKILLS ACQUIRED:• Troubleshooted printers, mice, and monitors.• Documentation skills: created a unified instruction guide detailing necessary daily tasks.• Created a simplified and quickened procedure that reduced from circa one and a half hours time to retrieve T-Bill reports into five minutes; by using features within the fund accounting software.• Acquired professionalism, detail-orientedness, & work ethic in an environment that could get time-pressured, hectic, and fast-paced. • Worked extensively with MS Excel techniques and advanced formulae (v-lookup, etc.).

• Researched and reviewed economic literature by reading and interpreting hand-written, often semi-legible, ancient tariff manuscripts. • Scanned, processed, and archived tariff data to ascertain accuracy when the data is converted into electronic form. • Used optical camera recognition software to convert data into electronic form. • Conducted statistical analysis of tariff data. • Reported and updated work progress to the professor. • Created an instructional guide for the next research assistant to give tips and to facilitate a smooth transition after I left.RELEVANT I.T. SKILLS ACQUIRED:• Worked extensively with – and thus troubleshooted – scanners and optical camera recognition (OCR) software. • Learned detail-orientedness because of ascertaining accuracy of economic data when it was converted into electronic form.• Worked extensively with Excel, STATA, MATLAB, & other statistical analysis software; and troubleshooted them when needed. • Improved communication skills, because of reporting and updating work progress to the professor. • Acquired a detail-oriented work ethic due to the nature of the tasks. • Created an instructional guide for the next research assistant to give tips and to facilitate a smooth transition after I left.

Davis, California, Us

• Tested user-friendliness and proof-read professor’s manuscript of a manual for a statistical analysis package program (STATA). • Updated graphs and datasets, and proofread readers used for the undergraduate course taught by that professor I assisted.

Davis, California, Us

• Tutored “Intermediate Economics” and “Analysis of Economic Data” to students based on their learning styles. • Coordinated with the current professor of the course by checking the class website or by speaking to professor in office hours. • Prepared in advance for the material and assigned homework to readily reply to students’ questions during my office hours and in emails.RELEVANT I.T. SKILLS ACQUIRED:• Interpreted technical jargon into laypeople’s terms. • Explained technical concepts to people based on their learning styles. • Mastered patience, respect, and having excellent communication skills by addressing customer questions, concerns, and problems in person, on the phone, & through email. • Worked under minimal supervision and self-motivatedly (by preparing in advance for the study material). • Collaborated with others (coordinating with the professor of the course I was tutoring; and with other tutors).

• Retained 100% of all prior year’s sponsors and recruited 4 new sponsors.• Administered the guests of honor’s hospitality services, the administrative luncheon, and the specialty services on Picnic Day.• Built and fostered relations with guests and past Picnic Day alumni on Picnic Day. • Coordinated with the other Picnic Day Directors, and allocated the necessary funds gained from sponsorships. • Conducted presentations during meetings to update the Picnic Day staff on our fundraising progress.• Managed the Picnic Day Headquarters to ensure that operations run smoothly on Picnic Day. • Kept and updated the records or log for reference for next year's Picnic Day. • Responded and helped with any miscellaneous needs or tasks or emergencies.RELEVANT I.T. SKILLS ACQUIRED:• Coordinated and worked with many different, multi-disciplinary teams for a long-term project. • Worked directly with VIP personnel (Picnic Day sponsors, guest of honors, UC Davis’s chancellor, etc.). • Conducted presentations during meetings to update the Picnic Day staff on our fundraising progress. • Set up projectors, computers, and audio visual equipment for those meetings and presentations. • Managed the Picnic Day Headquarters and its staff to ensure that operations run smoothly on Picnic Day, which taught me management/managerial skills. • Coordinated with the other Picnic Day Directors, and allocated the necessary funds gained from sponsorships, which taught me resource allocation and budgeting. • Kept and updated the records or log & the accounting ledger for reference for next year's Picnic Day; using MS Excel techniques. • Responded and helped with any miscellaneous needs or tasks or emergencies; including but not limited to troubleshooting computers, network connectivity, and short wave radios, when needed. • Worked extensively with MS Word, Excel, Access, & PowerPoint.

• Made preparations prior to and on Picnic Day. • Researched information about various businesses in the city of Davis and recruited them to be sponsors for Picnic Day, which resulted in the retention of regular sponsors and the addition of new sponsors. • Allocated staff to booths that sell fundraising items and coordinated them to maximize the allocation of resources.RELEVANT I.T. SKILLS ACQUIRED:• Coordinated and worked with many different, multi-disciplinary teams for a long-term project. • Allocated staff and resources; and budgeting. • Responded and helped with any miscellaneous needs or tasks or emergencies, like troubleshooting computers and network connectivity, when needed. • Conducted presentations during meetings to update the Picnic Day staff on our fundraising progress. • Set up projectors, computers, and audio visual equipment for those meetings and presentations. • Worked extensively with MS Word, Excel, Access, & PowerPoint.

• Conceptualized and planned the story, layout, art, and paneling of the comics. • Illustrated comics, both by hand and using image-editing software (Adobe Photoshop). • Submitted comics to editor before deadlines.

Bachelor'S, Economics, Geography/Geographic Information Systems

Full Stack Web Development, Software Development, Full Stack Web Development, Computer Software Engineering

Classes In Java, Ruby, Perl, Discrete Math, And Physics (Classical Mechanics And Electromagnetism)

Transfer Requirements For Uc Davis

Software Development, Computer Software Engineering

Bachelor'S Degree, Economics, Minor In Geographic Studies