Customer Care Associate
Current
Apr 2024 - Present
AeroLeads people directory · profile
Bernice Dahn Email & Phone Number
Customer care associate
at
Veteran Government Services
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer care associate
Location
Newport News, Virginia, United States
Company size
Who is Bernice Dahn? Overview
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Quick answer
Bernice Dahn is listed as Customer care associate at Veteran Government Services, a company with 18 employees, based in Newport News, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Bernice Dahn.
Bernice Dahn previously worked as REMOTE TEAM GUIDE at Instant Teams and Administrative Coordinator at Specialized Options For Disable Adults. Bernice Dahn holds Bachelor Of Business Administration - Bba, Health/Health Care Administration/Management from Liberty University.
Company email context
Email format at Veteran Government Services
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Veteran Government Services
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Profile bio
About Bernice Dahn
As a remote team guide at Instant Teams, I exceeded productivity goals by surpassing monthly metrics for remote team productivity and delivering excellent customer service. I provided claim status, information, and answers to customers' inquiries on existing claims, using multiple systems and software tools to navigate customer accounts. I also processed claim payments and routed incoming calls to appropriate agents.Before that, I supported comprehensive coordination of patient intake, medical services, and social services as a medical administrative assistant at Evergreen Health Medical Center. I maintained updated information for accuracy when assisting patients, nurses, and physicians, and troubleshooted for accuracy of provider, type of service, or appropriate level of service. I proactively participated in ongoing formal training for business improvement and assisted in mentoring and training new employees. I am currently pursuing an associate's degree in health care administration at Virginia Peninsula Community College, where I am learning about health care management, policy, and ethics. I am passionate about providing quality care and service to patients and customers, and I have strong skills in electronic health records, active listening, and patient flow.
Current workplace
Bernice Dahn's current company
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Veteran Government Services
3 roles
Bernice Dahn work experience
A career timeline built from the work history available for this profile.
Remote Team Guide
- Exceeded productivity goals by surpassing monthly metrics for remote team productivity and maintaining a strong work ethic, meeting production goals with a high degree of accuracy in excellent customer service standards.
- Provided claim status, information, and answers to customers' inquiries on existing claims.
- utilized online resources and claims knowledge to assist customers with cases.
- Processed claim payments, screened, received, and routed incoming calls to appropriate agents.
- Demonstrated multi-system communication with customers using multiple systems and software tools, navigating customer accounts.
Jan 2021 - Feb 2022
Administrative Coordinator
Specialized Options For Disable Adults
- Coordinated individual referrals to obtain community services, advocating for client needs to resolve roadblocks, and Analyzed trends and data to inform decision-making and program development.
- Participated in data collection, tracking, and analysis and supported the necessary administrative requirements.
- Maintained customer connection by understanding needs and meeting expectations.
- Researched best practices and developed strategies to improve program outcomes.
- Managed volunteer programs focused on providing community services to underserved populations.
Feb 2017 - Nov 2019
Team & coworkers
Colleagues at Veteran Government Services
Other employees you can reach at vgscorporation.com. View company contacts for 18 employees →
AC
Ashley C.
Colleague at Veteran Government ServicesSpringfield, Georgia, United States, United States
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GC
Gordon Cowan
Colleague at Veteran Government ServicesDesoto, Texas, United States, United States
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JF
Jennifer Fedak
Colleague at Veteran Government ServicesYukon, Oklahoma, United States, United States
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AP
Anita Park
Colleague at Veteran Government ServicesRio Rancho, New Mexico, United States, United States
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CR
Cherika Rodgers
Colleague at Veteran Government ServicesMilwaukee, Wisconsin, United States, United States
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JG
Jasmene Grant
Colleague at Veteran Government ServicesNew Braunfels, Texas, United States, United States
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CW
Clinton Watkins
Colleague at Veteran Government ServicesUnited States, United States
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AH
Ashley Hyman
Colleague at Veteran Government ServicesWindsor, North Carolina, United States, United States
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CD
Celina Decker
Colleague at Veteran Government ServicesBrownsville, Texas, United States, United States
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MA
Morgan Ashford
Colleague at Veteran Government ServicesUnited States, United States
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Ashley C.
Colleague at Veteran Government ServicesSpringfield, Georgia, United States, United States
View →
GC
Gordon Cowan
Colleague at Veteran Government ServicesDesoto, Texas, United States, United States
View →
JF
Jennifer Fedak
Colleague at Veteran Government ServicesYukon, Oklahoma, United States, United States
View →
AP
Anita Park
Colleague at Veteran Government ServicesRio Rancho, New Mexico, United States, United States
View →
CR
Cherika Rodgers
Colleague at Veteran Government ServicesMilwaukee, Wisconsin, United States, United States
View →
JG
Jasmene Grant
Colleague at Veteran Government ServicesNew Braunfels, Texas, United States, United States
View →
CW
Clinton Watkins
Colleague at Veteran Government ServicesUnited States, United States
View →
AH
Ashley Hyman
Colleague at Veteran Government ServicesWindsor, North Carolina, United States, United States
View →
CD
Celina Decker
Colleague at Veteran Government ServicesBrownsville, Texas, United States, United States
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MA
Morgan Ashford
Colleague at Veteran Government ServicesUnited States, United States
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3 education records
Bernice Dahn education
Bachelor Of Business Administration - Bba, Health/Health Care Administration/Management
Associate'S Degree, Health/Health Care Administration/Management
Virginia Peninsula Community College
Bachelor Of Business Administration - Bba, Health/Health Care Administration/Management
FAQ
Frequently asked questions about Bernice Dahn
Quick answers generated from the profile data available on this page.
What company does Bernice Dahn work for?
Bernice Dahn works for Veteran Government Services.
What is Bernice Dahn's role at Veteran Government Services?
Bernice Dahn is listed as Customer care associate at Veteran Government Services.
Where is Bernice Dahn based?
Bernice Dahn is based in Newport News, Virginia, United States while working with Veteran Government Services.
What companies has Bernice Dahn worked for?
Bernice Dahn has worked for Veteran Government Services, Instant Teams, and Specialized Options For Disable Adults.
Who are Bernice Dahn's colleagues at Veteran Government Services?
Bernice Dahn's colleagues at Veteran Government Services include Ashley C., Gordon Cowan, Jennifer Fedak, Anita Park, and Cherika Rodgers.
How can I contact Bernice Dahn?
You can use AeroLeads to view verified contact signals for Bernice Dahn at Veteran Government Services, including work email, phone, and LinkedIn data when available.
What schools did Bernice Dahn attend?
Bernice Dahn holds Bachelor Of Business Administration - Bba, Health/Health Care Administration/Management from Liberty University.
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