Bernice Ip Email & Phone Number

Richmond Hill, On, Ca

Richmond Hill, Ontario, Canada

Richmond Hill, Ontario, Canada

Markham, Ontario, Canada

Toronto, Canada Area

Guelph, Ontario

Toronto, Canada Area

- Answer all incoming calls from internal and external guests and route them accordingly in a timely and professional manner - Upsell guest rooms by providing proper information regarding room features, property amenities and local areas of interest to guests- Route all billing to the appropriate account to ensure payment is secure

Markham, Ontario

- Supervised dining room and kitchen staff to ensure the timeliness of orders and the quality of service, and took remedial action if needed by training staff on proper standards and procedures- Ensured proper accounting procedures were adhered to by balancing alcohol inventory daily and that all billable items were uploaded to banquet event orders and member accounts- Reduced labour costs by 5% through efficient scheduling

Cleveland, Ohio

- Supervised a team of 20 individuals over multiple outlets in the food and beverage department - Created incentive programs to track progress and to reward hosts with the highest GSS scores, bourbon sales and overall monthly sales to ensure Marriott standards were met- Teamed up with the culinary team to create menus tailored towards the Republican National Convention, World Series, Ohio Dance Masters, and multiple sorority conventions- Trained hosts on the verbiage and responsibilities of a server, hostess, dining room attendant, and retail clerk to prepare for multiple service audits

Markham, Ontario

- Understood and adapted to a new POS system to efficiently manage cash, debit and credit card transactions- Managed a high volume of customers in a professional and friendly manner- Stocked and organized inventory to ensure store cleanliness- Generated invoices in an accurate and timely manner using billing software- Trained new employees how to use the POS system to ensure transactions were accurate - Worked in accordance to the sales team to prepare for multiple warehouse sales generating over $1,000,000 in profit