Bernice Kossen, Pmp Email & Phone Number

Burnaby, BC

• Primary point of contact and works directly with clients in setting expectations.
• Lead a team of 8+ professionals with the implementation of T2 Systems proprietary software (Flex and Digital IRIS) and hardware (Pay Station and PARCS) solutions to premier clients in the transportation and parking.
• Work with System Implementation Manager, Field Services Director and subcontractors in procuring resources for the project.
• Conduct internal and external project kick off meetings to review the project charter.
• Establish and create the project schedule using project management software.
• Establish and create communication plan, risk management plan, stakeholder engagement plan, user acceptance documents and asset tracking spreadsheets.

Burnaby, BC

Worked closely with customers, industry partners, internal departments and Technical Support Analysts to identify, research and resolve escalated technical issues.Documented details of issues and resolutions via CRM.Created troubleshooting documentation and training to assist Technical Support Analysts. Provided on-site technical assistance to a client on.

New Westminster

Vancouver, Canada Area

Acted as first point of contact for all PNI’s supported retail locations and print vendors by phone and emailManaged emergency issues using defined 911 and 912 escalation protocolProvided support during roll out of new locations which included hardware setup of a new location, application software (Order Manager/Production Manager) installation and routing.