Bernice Myburgh (Ca, Gaicd) Email & Phone Number

Melbourne, Victoria, Australia

Leading the controls, regulatory and compliance team for the largest Division of ANZ Bank.

Melbourne, Australia

Melbourne, Australia

Leading ANZ Payment Operations for Australia and the Operations Command Centre. Responsible for lifting straight through processing rates, payments infrastructure deployment across the network, reducing costs and improving quality across payments products. Driving digitisation through the Command Centre with real time alerting and response for operations.

Melbourne, Australia

Leading ANZ payments and cash operations with over 1,500 FTEs in 28 countries in Australasia and Asia-Pacific. Responsible for lifting straight through processing rates, payments infrastructure deployment across the network, reducing costs and improving quality across payments and cash management products including corporate channel support.

Melbourne, Australia

As head of global assurance for payment operations at ANZ, I lead the global assurance team and provide governance advice to the executives to support world-class operations for payments at ANZ. Responsible for enabling the Global Payments & Cash Operations business by:- Driving standardisation of global payment standards in order to optimise customer experience and enhance efficiency while maintaining acceptable business risk.- Ensuring the efficient provisioning of a broad range of assurance services to enable the continuity of daily operations in accordance with all group standards and the effective leveraging of all required enterprise capability.- Developing, communicating and sponsoring of assurance strategies/plans that enable the business to meet its strategic agenda and performance targets.My specialties at ANZ include:- Stakeholder Engagement- Relationship Management- Payment and Cash Operations- World-Class Assurance - Risk and Governance AdviceAt ANZ, in Global Payment and Cash Operations we manage the end to end payment flows for ANZ clients across the globe and partner with the relationship management teams to provide innovative payment solutions.During this time I have: - Built and led a global assurance team across hub locations (India, Fiji, Manila and China) and country locations (14 countries) - Partnered with the global executive team in building world class payment operations. - Achieved highest performance ranking amongst peers - Been selected as a participant in an external executive leadership program out of 2 attendees from ANZ.

Melbourne, Australia

As Senior Manager, operational risk and compliance at ANZ, I led the global risk advisory services for global operations and provided risk advice to the chief operating officers and their teams. Responsible for enabling the divisional operational risk team by:- Driving standardisation of global controls across operations to enhance efficiency while maintaining acceptable business risk.- Ensuring the efficient provisioning of a broad range of operational risk services to enable the operations teams to meet group standards and the effective leveraging of all required enterprise capability.- Global stakeholder management across global operations leadership team.My specialties at ANZ include:- Stakeholder Engagement- Relationship Management- Global Operations - Risk and Governance AdviceAchievements - Drove efficiencies in the management of internal accounts through a global review and driving action plans. - Initiated a review of control testing activities across global operations and the identification of efficiencies. - Re-designed reporting metrics and dashboards for ANZ executive. - Led the role out of the revised global risk framework and while in technology team, led a project to roll out risk workshops across global teams to identify key global themes. - Led the program to restructure the Technology Risk team. Introduced a client partner model which resulted in a customer satisfaction score of 9/10. -Drive cultural change with respect to technology being seen as a partner with the business through aligning the technology controls monitoring dashboard to key business processes.

Melbourne, Australia

As an Executive Director in the financial services team at Ernst & Young, I was responsible for both strategic business development and operational activities of client engagement teams. Client group included blue chip banking and insurance clients (NAB, ANZ, AXA Australia, Aviva Australia, IOOF, GMHBA and BUPA).Achievements - Grew consulting revenue in the area by 40% over 12 month period. - Received an average score of 4.5/5 from client surveys on risk and advisory engagements at key banking, wealth management and insurance clients. - Improved the profitability on leading engagement through identifying efficiencies in the execution of annual activities across multiple client teams. - Received the highest score of all Executive Directors in the internal staff upward feedback survey. - Invited to participate on Diversity Committee for the Financial Services division.What others have said after working with me includes: “Bernice received outstanding feedback from various stakeholders... very enthusiastic, impressed her stakeholders ('she is a gun'). Very commercial and extremely reliable, adding value to the roles she is doing and consistently receives very good feedback...outstanding performance compared to her peers”

South Africa

As Divisional Manager at Old Mutual and reporting to the General Manager, I was responsible for the strategic and day-to-day operational activities of the Investment Administrators business unit - Wealth and Superannuation. Achievements - As the business unit leader, leading the management team to identify, drive and implement strategies and projects to improve the financial performance. - Successfully integrated a newly acquired business - led to 95% staff and client retention rate. - Managed an outsourced investment arrangement with a broker group with all the associated controls. - Played a key role in the strategic development and management of the Investment Division during a period of sustained rapid growth, from $200m to $1bn. This included development and implementation of new systems and controls and transformation of the management information produced by the business to improve strategic decision making.What others have said after working with me includes: “Her energy and enthusiasm inspires thepeople she works with…deals with issues in an open honest manner. Bernice’s positive can-doattitude and the ability to look beyond self-interest for the benefit of the business makes her a veryvaluable member of the executive team.”

Cape Town Area, South Africa

As a Senior Manager at Ernst & Young, I was the single point of contact for a number of blue chip clients and led multi-disciplinary teams. I completed my training and studies to be a Chartered Accountant with Ernst & Young and was one of the youngest members to qualify in the country. I was elected to do the partner development program in 2006 as one of the youngest members to be elected.Achievements - Managed the largest business in the team - evidence of excellent delivery on assignments. - Improved profitability in 2 key audit clients by 30% in the first year of managing the audits due to efficiencies being identified and additional collection of fees for value added work. - Identified a significant fraud issue at a financial services client through controls testing and managed its resolution through reporting to local regulators and protection of consumers. - The youngest employee to complete qualification as a Chartered Accountant through obtaining practical experience whilst studying and enabling shorter trainee period. - Elected to run audit projects in Los Angeles in 1996 for a period of 4 months. - Launched the first mentoring program for seniors and managers in financial services. - Managed the controls review for internal audit of a large IT (SAP) implementation for a key government office which resulted in internal audit raising their profile with key stakeholders and managing risk effectively.

Gaicd, Directors Course

Chartered Accountant, Accounting And Related Services

One of the youngest in South Africa to qualify as a Chartered Accountant.

B Com Honours, Accounting

Activities and Societies: Member of Institute of Chartered Accountants (Australia) Honours Accounting & Auditing

Company Directors Course - Graduate