Focused, results-driven Customer Service Leader with over 20 years of experience working within fast-paced environments and competitive industries, with an emphasis on effective strategies for customer service, hiring and identifying talent, and developing those employees into other high contributing roles in the organization. Innovative, self-motivated professional who excels at creating solutions for customers, business partners, employees, and the company as a whole. Strong and effective communication and leadership skills, creating teams that generate revenue and internal processes that save money. Proven record in accomplishing goals accurately and on time.