An experienced Senior Business Manager / Senior Office Manager with a proven track record of success in Central Governmental departments. Exceptional background in business management and IT service management, ensuring compliance to internal policies and multiple shared service departments.A strong pro-active leader, empowering staff to take ownership, providing coaching, training and mentoring to build teams of up to 25 administration, finance and support professionals working together to achieve individual targets and organisational objectives.Results orientated and extremely customer focused, with excellent relationship management skills, engaging both internal and external stakeholders and management teams and inspiring confidence to deliver results in highly pressurised environments within the public domain.Experienced in internal auditing of systems, contract management, ITT process, pre-contract meetings, service delivery, monitoring and controlling SLAs, IT financial management, supplier and vendor management, service reviews, operational management, increasing efficiency, change management. Examiner on the CIIA Business Information Systems Auditing Paper.• CFIIA Fellow of the Chartered Institute of Internal Auditors (awarded for contributions to the profession)• CIA Certified Internal Auditor (IIA Global)• CMIIA Chartered Member of the Institute of Internal Auditors (CIIA by exam)• QiCA (Computer Auditing CIIA by exam)• Awarded Life Membership of CIIA• ITIL V2 Foundation Certificate• ITIL V3 Bridging Foundation Certificate• ITIL V2 Practitioner in IT Financial & Service Level ManagementSpecialties: • Sourced an external training provider, negotiated a favourable rate and brought in trainers to deliver ITIL training to internal staff, with 95% achieving a pass• Replaced contractual staff with sourced civil servants from other governmental departments and made significant savings of 60% in some departments• Developed and implemented new processes and procedures across service delivery and support services, adopted as best practice across other departments
Listed skills include Change Management, Public Sector, It Service Management, Risk Management, and 21 others.