Berniece Kovac Email & Phone Number

As a Health Coach I work with individuals as a guide and mentor empowering and providing ongoing support and guidance towards set goals, while making sustainable changes that improve one's health and happiness.

NE Texas And NW Louisiana

https://www.hello-essentials.com/bkovachttps://www.youngliving.org/choosingchange

Professional Leadership Coach whose credentials include 30+ years working experience including numerous senior leadership positions in Sales, Customer Service, Collections, and Operations. I have a Bachelors of Science in Business Management and a Masters of Business Administration as well as various trainings in leadership, business building and team.

Bossier City, Louisiana

Lead and develop a team of 15 individuals supporting operations for State agency. Oversight of Accounting, Procurement, IT, Human Resources, and Training departments. Manage $26 Million budget for region covering seven (7) Parishes within NW Louisiana.

Facilitate online course exploring the rich field of management in theory and practice, and as both a science and an art. The course also addresses the role of managers in the current world of rapid change, increased competitive forces, and increased expectations for the successful performance of employees and organizations. The focus is on some of the.

• Coach and mentor team of six remote dealer relations managers, servicing over 160 dealerships with commercial outstanding(s) in excess of $327MM and consumer outstanding(s) in excess of $1.1B in secondary and rural.
• Lead team members in negotiation of commercial acquisitions in excess of $11MM
• Negotiate work-out plans with dealers in default of corporate lending standards, reducing loss exposure through additional investment or orderly liquidation; mitigating losses, saving in excess of $500M
• Mitigate consumer loss and improve credit quality mix with joint underwriting strategies that increased prime acquisitions 11% in 2008 by leveraging competitive advantages and enforcing accountability
• Qualified as a top performing Sales Manager two consecutive years by increasing revenue and exceeding critical business goals, averaging 118% of total plan. Won “Top Performer” contest, 2007

• Reporting directly to the Center Director, coach and develop five Zone Collection Managers and Customer Service Managers, responsible for overall performance and development of 220+ UAW employees servicing retail/lease.
• Collaborated with Center Manager, UAW Leadership and Team Members to formulate goals based on historical performance and current economic trends focused on meeting or exceeding Corporate objectives
• Championed new goal alignment, creating a common cause and shared mindset among employees; resulting in 29% improvement in 46+ day delinquency while maintaining lowest repossession frequency in organization
• Achieved and maintained #1 ranking for Net Losses 1st Quarter 2007; averaging 117% of plan
• Earned highest Precision Leadership Survey scores within Chrysler Financial (4.16 on 5.0 scale)

• Coach and mentor three Customer Service Managers, responsible for overall performance and development of 100+ UAW employees servicing retail/lease consumer portfolio of approximately $12.6B, representing 25% of.
• Collaborated with Cycle Group Leader in establishing goals that would support the Cycle Collection strategy and overall Center objectives
• Implemented Loss Mitigation Team, reducing accounts transitioning to 30+ days delinquent by 20%
• Achieved and maintained #1 Ranking in 14-30 day delinquency among four (4) Contact Centers, averaging 114% of goal
• Received highest Precision Leadership Survey scores within Center (4.23 on 5.0 scale)

• Managed Western Tennessee territory of 25 Chrysler-Dodge and Jeep dealers, responsible for wholesale and Retail portfolio performance. Consult with Dealer Principals and Financial Officers, developing business plans.
• Negotiated and acquired $11MM in wholesale and floorplan insurance account(s)
• Mitigated loss on liquidated dealer; saving over $800m
• Collaborated with Retail Credit team to develop buying strategies to ensure continued growth of Retail and Lease portfolio while limiting risk exposure, achieving a 61% increase in penetration levels
• Exceeded business objective(s) on specific initiatives including retail penetration, minimizing sub-prime acquisitions and AutOrigination usage, averaging 109% of plan

Charged with the training and development of a team of 8 - 10 customer service agents, responsible for inbound and outbound calls dealing with consumer account activity, ensuring timely handling of customer needs while maintaining business objectives.Earlier in career held various positions including customer service and collection agent, wholesale clerk.

Integrative Health Coach, Foods, Nutrition, And Wellness Studies, General

Mba, Business

Bsbm, Business

Diploma