Bernadette Guy Email & Phone Number

I am a qualified Technical Lead with more than 20 years’ experience in ITSM, infrastructure design and support, team leadership and IT strategy consultation.In my current position I recruited and continue to manage the internal IT Servicedesk team of 5 Level 3 ICT Helpdesk Technician apprentices supporting more than 1200 staff members in over 150 locations (as well as many home or community-based) for a large mental health charity in England, resulting in significant cost savings and increased internal stakeholder satisfaction, in addition to my role in scoping, commissioning, planning and managing a major digital transformation project migrating from an on-premise Citrix RDS environment to Microsoft 365 undertaken under the challenging circumstances of the COVID-19 pandemic.I developed the ITSM platform application (Sunrise) for the ICT Support department and also in collaboration with other teams to provide standardised, multi-channel support communication, workload control and automation, and data-driven accountability and reporting across the Central Services function.I have also been extensively involved in developing the organisation’s security posture, allowing us to achieve IASME Cyber Essential’s Plus for the first time.Professional QualificationsMicrosoft Certified Systems Engineer |1997ILM Level 3 Leadership and Management | 2017ITIL Foundation v3 | 2019QA Office Mastering Microsoft 365 Administration | in progressSDI SDM | in progressKey SkillsStrategic Leadership | technical and departmental road-mapping and budgeting in line with organisational values and objectives Team Management | recruitment, development and support of technical teamsIT Project Management | stakeholder, project, change and resource managementOn-Premise, Hosted, Cloud and Hybrid Computing | lifecycle product managementHardware, Software and Network Design and Implementation | hands-on technical expertiseProcess | ITSM workflow, automation, documentation and digital transformationSupport | BAU support management and incident response from the desktop to the datacentre, supplier relationship and continuous improvementSecurity | NHS Data and Security Protection Toolkit, Cyber Essentials Plus, CyberSecurity Risk management

Listed skills include Windows Server, Game Development, Servers, Dns, and 16 others.