Bernie Macchiusi Email & Phone Number

Toronto, Canada Area

Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.Provides product, service, or equipment technical and engineering information by answering questions and requests.Prepares cost estimates by studying the requirements, plans, and related customer documents; consulting with network engineers, product architects, and other professional and technical… Show more Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.Provides product, service, or equipment technical and engineering information by answering questions and requests.Prepares cost estimates by studying the requirements, plans, and related customer documents; consulting with network engineers, product architects, and other professional and technical personnel.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.Contributes to team effort by accomplishing related results as needed. Show less

Toronto, Canada Area

Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.Provides product, service, or equipment technical and engineering information by answering questions and requests.Prepares cost estimates by studying the requirements, plans, and related customer documents; consulting with network engineers, product architects, and other professional and technical… Show more Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.Provides product, service, or equipment technical and engineering information by answering questions and requests.Prepares cost estimates by studying the requirements, plans, and related customer documents; consulting with network engineers, product architects, and other professional and technical personnel.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.Contributes to team effort by accomplishing related results as needed. Show less

Analyze customer requirements and provide an optimal design to integrate VoIP and next generation telecommunication solution into their network. • Ensure the designed network achieves 99.999% availability. • Responsible for all aspects of the network design including security, internetworking with 3rd party equipment, performance, availability, data integrity, confidentiality, redundancy, network capacities, interconnection to Internet for voice services and Operational Support systems… Show more Analyze customer requirements and provide an optimal design to integrate VoIP and next generation telecommunication solution into their network. • Ensure the designed network achieves 99.999% availability. • Responsible for all aspects of the network design including security, internetworking with 3rd party equipment, performance, availability, data integrity, confidentiality, redundancy, network capacities, interconnection to Internet for voice services and Operational Support systems or data centers for operational, maintenance, accounting, and provisioning.• Improve cost and quality by driving timely tool and process improvements• Build customer confidence in GENBAND solutions and assist the customer in determining how a Nortel solution meets their network requirements.• Interface with customer’s teams to ensure architectural changes aligned with GENBAND's solution and where appropriate provide technical guidance and recommendations for change. Show less

• Analyze customer requirements and provide an optimal design to implement or integrate VoIP and other next generation telecommunication solution into their network. • Ensure the designed network achieves 99.999% availability. • Responsible for all aspects of the network design including security, internetworking with 3rd party equipment, performance, availability, data integrity, confidentiality, redundancy, network capacities, interconnection to Internet for voice services and… Show more • Analyze customer requirements and provide an optimal design to implement or integrate VoIP and other next generation telecommunication solution into their network. • Ensure the designed network achieves 99.999% availability. • Responsible for all aspects of the network design including security, internetworking with 3rd party equipment, performance, availability, data integrity, confidentiality, redundancy, network capacities, interconnection to Internet for voice services and Operational Support systems or data centers for operational, maintenance, accounting, and provisioning.• Improve cost and quality by driving timely tool and process improvements• Build customer confidence in Nortel’s solutions and assist the customer in determining how a Nortel solution meets their network requirements.• Interface with customer’s teams to ensure architectural changes aligned with Nortel’s solution and where appropriate provide technical guidance and recommendations for change. Show less

Bachelor Of Science (B.Sc.), Mathematics And Computer Science

Education record