Research and interpret client needs to develop the optimal solutionManage the entire shipping process, scheduling, acquisition invoicing, and deliveryCorrespond with clients, suppliers, warehouses, and to plan efficient logisticsMaintain an accurate record of financial transactions and streamlined the general ledgerReconciled of recorded profit and loss into the accounting system weeklyProjected future quarterly revenues and expenses by monitoring previous profit/loss trends Account reconciliation to assert the accuracy of transactionsIdentified the need to improve the Customer Relationship Management (CRM) databaseCreated and maintained a digital CRM database reducing customer acquisition time by 260 hrs annually Addressed customer grievances, resolving complications, and negotiated agreeable solutionsPerform inventory inspection ensuring company quality assurance standards are met.Report to supervisor and client the project status, risk, and opportunities

Review and record client needs, audit inventory, and correspond with suppliersMaintain an accurate record of financial transactions and payrollSupervised and managed team, coordinating schedules and absencesCalculated projected sales, inventory management, and managed employee schedules Addressed customer grievances, and clarified misunderstandings and formed agreeable solutionsReport back to suppliers on product defects and missing suppliesTrained new staff on company processes to meet internal and external expectationsCommunicated the voice of the customer to the team and Upper Management

Provide efficient and courteous assistance to customer orders in person and telephone.Develop pricing and deliver information to customers as necessary.Complete purchase ordersPoint of saleStocking and organizing inventory and suppliesPerform tasks related to the operation of the water distribution systemResolve customer concerns, pricing deductions and returns.

Oversee operations and workersEnsure all aspects of the shift run smoothly and effectivelyProvide direction and feedback to workersAssign duties to the scheduled employeesTrain and coach new employeesInventory and ordering weeklyMaintain change and cash registersHiringServe the customersMake fresh ice-creams at the store and maintain to PARBuild and decorate cakes to PARKeep the store well stocked and organizedEnsure health and safety standards are followedAddress customer and employee complaintsFoster and maintain a positive work environment