Bernie Poh Email & Phone Number

Malaysia

In this role, I facilitate, communicate and sometimes agitate in order to integrate, negotiate and appreciate incentives to materialize a cost-effective, world-class infrastructure services that delivers safe, reliable and secure service that is long lasting and aligned with business focused enterprise strategy that is ever rejuvenated by continuous.

Malaysia

• Accomplished Senior Operation Manager with more than 16 years of management experience in service strategy, development, delivery and operation. Proven track record with managing service and operational costs as well.
• Plays the critical role of delivering cost-effective world-class SAP Business Intelligence services and other reporting and dashboarding tools for Shell business users globally.
• Ensure the delivery of services complies to defined target levels measured primarily in terms of availability and cost recovery
• Operations expert extends to elements of security and compliance to deliver a safe and secured service.
• Manage service transition from project into operation according to timeline, cost and expectations.
• Drive structural service improvements and critical service restoration through customer and vendor engagements.

Shell Business Service Center Cyberjaya

• Accountable for end-to-end service delivery of Shell business critical application.
• Improve service level and availability of business critical applications through proactive risk assessment.
• Drive structural improvements and balancing cost with business values.
• Verify project scope delivery and sign off to landscape design documentations.
• Monthly service dashboard with key account suppliers and managed services.
• Escalation handling through incident and situation management to restore service

Malaysia

• Financial Management
• To maintain yearly 10% cost reduction
• Demand volumes, unit costs and sourcing at competitive levels
• Perform operation cost analysis and resource forecast for global operation team.
• Standardized work and charge model based on SDE and project charge card.
• Establish the framework and foster a climate which drives sustainable profitable growth through innovative market leadership in Asia Pac and Europe region.Service/Strategy Management

Malaysia

• Operation Management
• Undertake operation task in support of 25 livelink cluster, 5 centra instance and 3 MOSS 2007 farm with K2 integration
• Provides 24x7 support of functional, operational and service availability
• Define delivery scope, allocate resources and set up project organization.
• Arrange change meeting every week with key customers and BSD to discuss all planned changes.
• Apply impact/risk assessments for all planned changes

Singapore

• Responsible take initiative in business development and providing initiative in collaboration in customer service and support in Singapore and Malaysia.
• Develop and discover new business ventures and opportunities
• Diversify outsourcing services by providing technical support resources to clients
• Translate, drive and architect IT solutions as described by customers through due diligence studies
• Support of operation and sales by following up with proper service on-boarding process and breaking down of service elements.
• Implement project through project management methodologies.

Malaysia

• Provide 24x7 system support/troubleshooting (Windows NT, 2000, 2003, SQL Server 2000, Legato, Exchange 2000 and NT Backup) for internal and external customers throughout Asia pacific region.
• System, network and application monitoring via HP Open View- IT operational tools
• Manages over 3000 Compaq Proliant (DL380)and HP NetServers (LH4)over entire Asia Pacific.
• Manages Active directory and global directory of HP domains.
• Manage and administer user accounts, domain accounts.
• Manage and administer NTFS permissions.