Always Connected Marketing helps large and small businesses put the power of digital marketing to work for them. *Social Media Marketing & Advertising.*Search Engine Marketing (SEM)*Local Search Listings *Email Marketing*Website Design & Development

Bernie Rose of Always Connected Marketing, has been selected as an Authorized Local Expert by Constant Contact®, Inc., the trusted marketing advisor to more than 650,000 small organizations worldwide. As an Authorized Local Expert, Bernie will offer training seminars on best practices in online marketing in the Central IL area.Constant Contact Authorized Local Experts are dedicated to educating small businesses, nonprofits, and organizations on how to make their marketing efforts as effective as possible. These experts are authorized by Constant Contact to deliver seminars because of their proven expertise, passion, and commitment to helping small businesses and nonprofits in their local community.

Provides guidance, motivation, emotional support, and role modeling for new call center employees High quality customer interactions and experiencesTurbotax Support for Product and Tax.* Troubleshot, resolved issues and address routine Tax Support customer questions.* Document customer interactions and properly escalate issues that do not have a known resolution.* Represented the TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes.

As a Personal Marketing Manager, I work with a portfolio of small businesses and non-profits to drive their success. My responsibilities include:• Establishing and maintaining a strong, trusted advisor relationship with each customer• Advising on marketing campaign selection and best practices to achieve business goals• Reviewing campaigns before they are sent and making recommendations for improvement• Discussing campaign results and recommending next steps• Contact management tasks including upload, segmentation and bounce management

Run promotions and offers on your Facebook page with Social Campaigns that turn fans into customers so you can increase business. Create a great Facebook landing page for your offer with our features and free coaching. Then, promote it to your email list and social networks to engage your existing audience and attract new fans.

Responsible for development and implementing a marketing and communications strategy.Sets goals, monitors work and evaluates results to ensure that departmental objectives and operating requirements are met and are in line with the needs and mission of the organization.

Handled incoming calls as they related to order status, RMA, customer service issues, and sales of supplies. This was a front line "sales support" position with the focus on strong customer service and computer knowledge.