Bernie Warren Email & Phone Number

Hamilton, OH, US

Hamilton

• Purchase raw materials and various outside services (heat treating, foam filling, and special tread applications) for the manufacture of this 100 year old company’s wheels and casters.
• Manage all aspects of 3rd party logistics provider inbound freight including negotiation, daily operations, audit, delivery resolution, reporting requirements, and tracking issues.
• Direct the company's truck routing to maximize transportation dollars and insure product arrives JIT.
• Back up the office manager in making bank deposits, payments, invoicing, applying cash, and other accounting activities in a Visual Manufacturing System.
• Research/resolve deductions.
• In charge of collections and have been successful in reducing debts over 120 days old to a nominal level.

Hamilton, Ohio

Conceive marketing themes and design websites with Front Page 2000 and HTML.

Cincinnati Area

• Provided comprehensive administrative, office, purchasing and pricing support to the VP of Operations.
• Managed all vendors, contracts, negotiations, and purchasing of chemicals, raw materials, office supplies and equipment while maintaining and reconciling the company purchase order log in Excel.
• Composed all company correspondence, provided all travel arrangements, event planning, hotel arrangements, as well as delivered prompt, accurate, and proactive national customer service.
• Coordinated all trucking, logistics, and third party warehousing resulting in significant cost savings.
• Provided all facets of administration, i.e., operation of the production, manufacturing, and pricing of Novaflow management system.
• Processed customer orders and entered production records into the management system to ensure 100% accuracy of batch integrity system.

Cincinnati, Ohio Area

• Provided comprehensive administrative support to the VP of Sales and 8 other sales associates.
• Managed the office to ensure complete day-to-day functioning, including purchasing of all branch supplies, software and negotiating with all vendors to achieve best prices and service.
• Directed branch human resource activities for 16 team members including scheduling interviews, call-backs, maintaining database, pre-employment testing, on-boarding and training new hires.
• Managed all aspects of the rental and running of the company's training room including setting up and servicing clients/students during classes.
• Recorded branch expenditures and input customer information, sales leads, and sales activity into Microsoft CRM.
• Prepared, placed, and tracked all company and customer orders and quotes and provided travel arrangements for entire company negotiating special rates for long term stays 100% of the time.

• Provided comprehensive administrative support to the VP of Sales and 3 other sales associates.
• Purchased and managed inventory at plant and shipping facility in Michigan.
• Devised numerous process improvements to advance operational efficiencies.
• Maintained MS Access database of consumer warranty files and supervised entire warranty mitigation process with homeowners.
• Oversaw receivables, managed the credit process, collections, and dunning as required; never having a bad debt.
• Designed field applicator operational and procedure manuals that had not existed previously and trained a total of 25 new customers on administrative and consumer warranty reporting processes.

• Hands on manager of Customer Service/Inventory Control, and 15 public warehouse locations to insure highest levels of service and the most accurate inventory reporting; delegating work and responsibility as needed.
• Selected, trained, and managed a staff of 8 CSR’s and 3 inventory associates in a fast-paced, homegrown call center; 5,000 customers and over 60,000 orders per year.
• Successfully handled a national 30M case inventory at 15 locations within a.012% variance.
• Insured a $3.5 million dollar yearly warehousing budget was never exceeded.
• Maintained a 99.6% national case fill rate on an ongoing basis.