Bernie Wright Email & Phone Number

Senior Technical Analyst with comprehensive experience managing and supporting large complex TDM and IPT telephony services and projects in the finance and banking sector. Successfully develops and manages relationships with internal and external stakeholders to facilitate delivery of fit for purpose platforms while maintaining focus on protecting service.Key SkillsRobust project implementation planning ensuring all necessary resource available and clearly defined accountabilities and regression paths have been communicated. Comprehensive experience managing third party suppliers ensuring accurate financial control and adherence to strategic and operational blueprints.Accomplished in the delivery of large infrastructure projects. Managing stakeholders throughout the project lifecycle to ensure business and project deliverables are met.Proven analytical skills. Ability to understand complex technical blueprints, designs and information to enable me to add value supporting and maintaining service. Effective time management and organisational skills ensuring a wide variety of tasks are managed effectively.Demonstrates excellent communication skills ensuring my requirements are clear and understood. Technical Experience.Centralised Avaya CCT, Centralised and hosted Cisco HUCs, BT MMVOIP, Avaya G3R, Meridian, Mitel SX2000 switch technology. Voicemail, IVRs, ICM, diallers, wallboards, Verint, Witness and Teleware call recording.Extensive voice networking experience utilising VOIP port, Feature net, DPNSS, PSTN.Extensive knowledge of call optimisers, non geographic and SMART numbers.Extensive experience managing patch upgrades on TDM and IPT telephony platforms. Includes peripherals such as voice Gateways, CMS and Symposium servers.Broad knowledge with supporting power diallers in an office and data centre environment.Broad knowledge of LAN/WAN topologies.

Listed skills include Project Initiation, Project Delivery, Project Planning, Project Coordination, and 17 others.

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  Watford College

  Electrical And Electronics