­Elliott Bernstein

­Elliott Bernstein Email and Phone Number

Engineering Manager, Technical Services (AMER + UK) @ Ripple
California, United States
­Elliott Bernstein's Location
San Francisco Bay Area, United States, United States
­Elliott Bernstein's Contact Details

­Elliott Bernstein personal email

n/a

­Elliott Bernstein phone numbers

About ­Elliott Bernstein

I lead Technical Services Engineers in AMER and EMEA, where we provide critical technical solutions that safeguard Ripple's customer experience. Through holistic management of customer issues and production incident response, we drive improvements across engineering, infrastructure, and product.

­Elliott Bernstein's Current Company Details
Ripple

Ripple

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Engineering Manager, Technical Services (AMER + UK)
California, United States
Employees:
1420
­Elliott Bernstein Work Experience Details
  • Ripple
    Engineering Manager, Technical Services (Amer + Uk)
    Ripple
    California, United States
  • Ripple
    Manager, Technical Services Engineering (Amer + Uk)
    Ripple Jan 2022 - Present
    San Francisco, Ca, Us
  • Ripple
    Staff Software Engineer
    Ripple Jan 2019 - Jan 2022
    San Francisco, Ca, Us
  • Luma Health
    Integration Engineer
    Luma Health Feb 2018 - Jan 2019
    San Mateo, California, Us
    • build & maintain integrations with dozens of medical records & patient scheduling systems including eClinicalWorks, NextGen, Athena Health• migrate services from Node to Go resulting in 10x+ increase in queue processing speeds• enterprise integration & IT onboarding for clients ranging from university hospital systems to small group practices
  • Recurly
    Solutions Engineer
    Recurly Sep 2016 - Feb 2018
    San Francisco, Ca, Us
    • main tech contact for enterprise-level SVIPs including several top names in tech & media• deploy groundbreaking features including AI transaction logic & data pipeline tools, large-scale migrations, & PII/PCI-sensitive imports & exports• tech onboarding & best practices for devs using Java, Node, Rails, Python, PHP, C#• lead incident recoveries for service-oriented web apps in production environments• monitor network infrastructure with Ops team during periods of high network traffic including major media events, Black Friday/Cyber Monday, and more
  • Zendesk
    Technical Support Engineer
    Zendesk Oct 2015 - Sep 2016
    San Francisco, California, Us
    Product Champion for i18n/localization with specialization in API, apps framework, and integrations for Zendesk's enterprise-class SaaS customer service platform.
  • 2Chimps.Net (Network Press)
    Website Developer & Manager
    2Chimps.Net (Network Press) Aug 2014 - Aug 2016
    • develop all custom functions related to subscriptions, payment processing, and advertising• create & manage site design, including logos, icons, responsive CSS, and other design elements• track all user-submitted issues and questions, investigate & resolve technical issues• QA for multi-browser, mobile device, and email HTML compatibility
  • Cet Academic Programs, Yellow River Travel, Nyu Shanghai
    Study Abroad Management Professional
    Cet Academic Programs, Yellow River Travel, Nyu Shanghai Aug 2008 - Jul 2014
    • develop and implement customized study abroad programs in China for major US universities such as University of Chicago and University of Texas• hire, train, and supervise local staff, coordinate program facilities, manage program finances• coordinate over 100 staff & faculty and 420 students for orientation programs involving nearly 200 events and activities
  • Bernard Hodes Group (Omnicom)
    Technical Support Specialist, Hodes Iq
    Bernard Hodes Group (Omnicom) Jun 2004 - Sep 2006
    • supported users in selection of and sourcing to internet advertising venues, interfacing with a large number of ad firms for both new media and traditional ad requisitions.• client care via internet and telephone for web app advertising and HRIS functions• trained Human Resources managers at numerous Fortune 500 companies
  • New York University
    It Service Desk Technician
    New York University Sep 2001 - Jul 2004
    New York, Ny, Us
    • track & manage issues related to university computer resources, network, & laboratories• maintain equipment including computers, video editing stations, and printers• assist computer lab users in accessing online university resources & systems• re-imaging of OSX and Windows systems on a regular basis
  • Network Press (Mbh)
    Online Research & Editorial Assistant (Pt)
    Network Press (Mbh) Jan 2000 - Jun 2004
    • website maintenance & content publication, Google AdWords/AdSense deployment • writing and research for weekly stock investment publications• editing, layout, and design for reference books on commodities markets

­Elliott Bernstein Skills

Chinese Mandarin Intercultural Communication Travel Planning Translation Event Planning Study Abroad Programs Travel Management Copy Editing International Education Wordpress Technical Support Photography Css Photoshop Tour Operators Payment Card Industry Data Security Standard Technical Writing Html Ruby On Rails Python Git Sql Customer Service Apis Financial Technology Web Services Enterprise Integration Agile Methodologies Web Development High Availability Network Security Distributed Systems Javascript Jira Mongodb Docker Saas Amazon Web Services Java Node.js Bug Tracking I18n Website Localization Project Management Solution Architecture Software Development Life Cycle Project Management Body Of Knowledge Cascading Style Sheets Python Editing Webmaster Services Research Training Tourism International Relations Chinese Culture Living Abroad Foreign Languages Blogging Rspec Capybara

­Elliott Bernstein Education Details

  • Columbia University
    Columbia University
    Chinese History
  • Udacity
    Udacity
    Artificial Intelligence
  • The Johns Hopkins University
    The Johns Hopkins University
    Chinese And American Studies
  • Nanjing University
    Nanjing University
    Chinese And American Studies
  • New York University
    New York University
    Instutional And Organizational Cultures
  • Northfield Mount Hermon School
    Northfield Mount Hermon School
    High School

Frequently Asked Questions about ­Elliott Bernstein

What company does ­Elliott Bernstein work for?

­Elliott Bernstein works for Ripple

What is ­Elliott Bernstein's role at the current company?

­Elliott Bernstein's current role is Engineering Manager, Technical Services (AMER + UK).

What is ­Elliott Bernstein's email address?

­Elliott Bernstein's email address is eb****@****esk.com

What is ­Elliott Bernstein's direct phone number?

­Elliott Bernstein's direct phone number is +183133*****

What schools did ­Elliott Bernstein attend?

­Elliott Bernstein attended Columbia University, Udacity, The Johns Hopkins University, Nanjing University, New York University, Northfield Mount Hermon School.

What skills is ­Elliott Bernstein known for?

­Elliott Bernstein has skills like Chinese, Mandarin, Intercultural Communication, Travel Planning, Translation, Event Planning, Study Abroad Programs, Travel Management, Copy Editing, International Education, Wordpress, Technical Support.

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