Senior Advisor with a focus on business development, digitalization, digital services, sustainability and change management to achieve business growth and increased profitability. Focus on a customer oriented service business development.

Service Product Manager, Connected Services and Service Solutions, with an extended responsibility for service development methods, portfolio structure and portfolio strategy. Leading in the development and implementation of new business concepts based on IoT and cloud technology. Project manager for the design and test of a Service Management System (ServiceMax) supporting the management of service operations. - Developed and implemented a modular service portfolio structure to increase customer value in a global heterogenous sales and delivery organization. Major improvements in market adaptions, time-to-market, scalability and cost efficiency.- Supported the service competence development in the product management organization. Designed, planned and performed 11 one-hour workshops with a focus on B2B services based on the book “Service Strategy in Action”.- Introduced a business model-based service development process with focus on an increased customer value.

Developing business strategies for services, and service logistics, related to telecom hardware in a global business environment. Leading in the development of Service R&D models for support services, from a process perspective and specific focus areas.- Design and marketing of a bare-bone scoped service introducing a new market driven approach (+10MUSD)- Initiating and development of a new strategic service innovation concept with Ericsson Research and Karlstad University- Initiating and introduction of a Service R&D function reducing time-to-market

Designing, governing and managing strategic cost models for global operations in service logistics and software support, for a large size business. Scope also including monitoring and governing of operational performance.- Design, implementation and management of a global strategic cost model for global and remotely delivered services (Service logistics and software support) (+100MUSD)- Review and analysis of the global service delivery costs (+BUSD)

Developing strategies for business and service delivery, including cost governance and management models. Involved and leading several business process development projects.

Implementation of a major customer contract for multivendor HWS including designing the supporting and delivering organizations. Project team +80 pers, including 9 project managers, and business size of +BSEK. Service delivery, primarely service logistics, implementation in 7 countries in Europe including the business relation with the customer head office in Germany.

Managing and governing the business requirements toward global repair providers. Manager of an international team (5 pers) placed in Sweden, US and The Netherlands.

Sales support by designing supply chains for higher levels of hardware support services, service logistics, including implementation of the customer and contract specific supply chain. Manager of an international team of product and logistic specialists and project managers located in Sweden, The Netherlands and Malaysia (+30 pers)

Manager for an Operational development team on BU level. Development and governance of TTM (Time To Market), TTC (Time To Customer) and TWC (Time With Customer) processes and other operation development related tasks. Team of 4 pers in Sweden.

Sponsor for several change projects related to supply chain design; transfer of operation (Sweden - Spain), re-design of service delivery chains (UK - The Netherlands) etc.

Quality Manager on Business Line level, part of the BL management team. Service Quality Management internal as well representing the BL in quality issues with major customers.ISO 9001 Assessments.

Design up of a company Quality System and successful ISO 9001 certification.Manager of a group of 6 pers. Transformation of a team from being a receiving goods control function to be a Purchase Quality group working proactive with supplier quality issues.

Testing of automation systems equipment and later several positions in quality assurance and quality management