Duty Manager
Current
Jul 2020 - Present
AeroLeads people directory · profile
Gergana Berova Email & Phone Number
Hospitality Professional
at
Muse Urban Suites
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Who is Gergana Berova? Overview
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Quick answer
Gergana Berova is listed as Hospitality Professional at Muse Urban Suites, based in Greece. AeroLeads shows a matched LinkedIn profile for Gergana Berova.
Gergana Berova previously worked as Duty Manager at Muse Urban Suites and Front Office Agent & Online Reservations Manager at Kollfam S.A. City Hotels. Gergana Berova holds Online Mini Mba, Business, Management, Marketing, And Related Support Services, Certificate from International Business Management Institute (Ibmi).
Company email context
Email format at Muse Urban Suites
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Muse Urban Suites
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Profile bio
About Gergana Berova
Experienced hospitality professional with over 8 years of experience across the full spectrum of front desk and reservations operations. I have extensive knowledge of hotel operations, customer service, and guest relations. My ability to work in a high-pressure, fast-paced environment has proven invaluable in my success. I have a proven track record of effectively handling numerous tasks simultaneously while maintaining a professional demeanor at all times. I am highly organized and computer savvy with excellent problem solving and communication skills.I have a passion for the hospitality industry and am dedicated to providing the highest quality of service to each and every guest. Committed to developing strong relationships with guests and colleagues, and to creating a positive and memorable experience for everyone. I am confident that my background and experience make me an excellent candidate for any hospitality position.
Listed skills include Tourism, Hospitality, Customer Service, Management, and 26 others.
Current workplace
Gergana Berova's current company
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8 roles
Gergana Berova work experience
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Front Office Agent & Online Reservations Manager
Kollfam S.A. City Hotels
Front Office and Online Reservations Manager
Jul 2018 - Jun 2020
Front Office Supervisor
Athenaeum Grand Hotel 4* & Athenaeum Palace
Pre-Opening
May 2018 - Jul 2018
Duty Manager
Phidias Boutique Hotel 3*
Having knowledge of entire Reservation Procedure according to International Hotel manual systemResponsible for Hotel and Local ReservationsHandling of correspondencesAllocate daily tasksReview reservation booked dailyReview arrival report for preparation of occupancy forecastResponsible for implementation of policies and proceduresResponsible for recording Company/Travel Agent Rates both in system and correspondence fileRates Reservation's AnalysisEnsure special handling of repeats guestFollow up tentative bookings and update reservation statusReviews no-show and cancelled reservations and processes charges according to hotel’s policyIn general, perform any other duties of Receptionist-Front Office Manager and Room Division Manager.
Aug 2016 - Apr 2018
Front Desk Agent
Golden City Hotel 3*
Nov 2015 - Jul 2016
Intern Reception-Reservations
Golden City Hotel
Apr 2015 - Oct 2015
Tour Guide
Red Lion Travel
• Introducing tourists to Athens and Piraeus unique and popular attractions, such as historical monuments, botanical gardens, royal parks, museums, art galleries and other areas of cultural interest• Planning and organizing tours around a certain area of interest
Feb 2015 - Oct 2015
Jul 2014 - Sep 2014
5 education records
Gergana Berova education
Online Mini Mba, Business, Management, Marketing, And Related Support Services, Certificate
Bachelor'S Degree, Business Administration And Management Of Tourist Enterprises
Erasmus, Business/Managerial Economics
Private School Degree, Nail Technician/Specialist And Manicurist
Prestige Telis Kikeris
High School, Ancient/Classical Greek Language And Literature
2Nd General Lyceum Of Perama
FAQ
Frequently asked questions about Gergana Berova
Quick answers generated from the profile data available on this page.
What company does Gergana Berova work for?
Gergana Berova works for Muse Urban Suites.
What is Gergana Berova's role at Muse Urban Suites?
Gergana Berova is listed as Hospitality Professional at Muse Urban Suites.
Where is Gergana Berova based?
Gergana Berova is based in Greece while working with Muse Urban Suites.
What companies has Gergana Berova worked for?
Gergana Berova has worked for Muse Urban Suites, Kollfam S.A. City Hotels, Athenaeum Grand Hotel 4* & Athenaeum Palace, Phidias Boutique Hotel 3*, and Golden City Hotel 3*.
How can I contact Gergana Berova?
You can use AeroLeads to view verified contact signals for Gergana Berova at Muse Urban Suites, including work email, phone, and LinkedIn data when available.
What schools did Gergana Berova attend?
Gergana Berova holds Online Mini Mba, Business, Management, Marketing, And Related Support Services, Certificate from International Business Management Institute (Ibmi).
What skills is Gergana Berova known for?
Gergana Berova is listed with skills including Tourism, Hospitality, Customer Service, Management, Teamwork, Event Management, Hospitality Management, and Business Planning.
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