Caitlin Berry Email & Phone Number

Austin, Texas, Us

Austin, Texas, Us

-Grew new account by an additional 75% within 6 months of launch based on excellence in reporting and KPI measurement-Identified >$175K in annual savings across customers in the hospitality, telecom, and CPG industries by analyzing customer experience across owned communities, social, phone, and chat-Developed account teams of up to 40 people in community management, brand strategy, and reporting-Identified and encouraged customer product advocates by constructing tracking system to oversee UGC workflows for recurring campaigns-Drove Khoros platform satisfaction by collaborating with internal stakeholders to develop a side-by-side approach for strategic enablement

Austin, Texas, Us

-Developed account teams on a day-to-day level while keeping an eye on long-term vision for goals and growth-Supported staffing with care to upcoming campaigns, reports, and other customer needs-Assisted with SOWs and renewals throughout the year-Fostered client relationships through shared understanding and continued innovation to encourage repeat and increased business year over year-Oversaw the development and execution of reporting deliverables and QA'd those deliverables for strategic insights and actionable recommendations -Identified opportunities for new business based on client conversations and developed proposals for support-Worked directly with product and implementation team members to develop workflow recommendations for clients and internal teams-Displayed solid decision-making that provided clarity and focus for team members to avoid ambiguity-Fostered innovation and creativity among team members and direct reports by tapping into individual passions and empowering others to do the same

Austin, Texas, Us

-Effectively manage customers on a day-to-day level while keeping an eye on long-term vision for goals and growth.-Monitor and manage customers’ brands across all major social networks and actively mine social conversations for relevant insights and opportunities to engage.-Assist with scheduling staffing resources to ensure consistent coverage on accounts.-Answer customer inquiries competently and efficiently, coordinating with internal teams when necessary.-Work with strategists and analysts to plan, forecast, and report for on social media marketing and care programs. Manage outcomes against a set of defined business goals and KPIs.-Review and analyze paid and organic content for optimization and strategic opportunities to improve.-Consult on social media strategies for Spredfast + Lithium customers and new business pitches as needed.-Provide strategic counsel to customers on best practices for organic and paid social programs across all major networks.-Manage and mentor social media coordinators by facilitating opportunities to grow and accomplish established goals.

Austin, Texas, Us

-Monitored and managed customers’ brands across major social networks and actively mined social conversations for relevant information and opportunities to engage.-Managed high levels of inbound conversations, proactively identifying efficiencies.-Managed organic content publishing across major social networks via the Spredfast-Lithium platform.-Worked with strategists, analysts and customer teams to plan, forecast, and report for social media marketing and care programs.-Collected and analyzed information from multiple data sources, ensuring data is reliable, using technical expertise and tools to uncover insights, statistics and trends.-Responsible for downloading raw data reports that chart customer KPIs and provide insight and analysis as to what the numbers mean for the customer’s daily operations as well as long-term strategy.

Austin, Texas, Us

Greensboro, Nc, Us

Greensboro, Nc, Us

Houston, Tx, Us