Vice President, Domestic Operations
CurrentFebruary 1998 – Present: Dallas Office• Assist leadership with strategic planning, special projects and product development• Work in tandem with client relations to enhance client satisfaction• Assist sales and client relations with presentations to existing and prospective clients• Assist sales and marketing with RFP responses• Coach and train employees to help them achieve their professional and personal goals• Write and deliver performance reviews and work improvement plans • Assist our corporate office with facilities and systems management• Manage group moves and account transitions • Address service issues escalated by customers or clients• Establish and manage defined performance metrics• Develop and measure programs to improve employee performance, customer service and employee satisfaction
