Bert Hileman Email & Phone Number

Boise Metropolitan Area

Boise, Idaho Area

Intracon provides a number of engaging and industry leading training tools. I have helped in creating VR based learning content by serving as a subject matter expert and providing guidance on how interactions should take place. I have built a virtual training environment consisting of our own virtualized and hosted infrastructure that includes physical printers. I have traveled the world teaching and training people on how to get the most out of their HP print solutions. Below are some of the key things I do at Intracon.Responsibilities include:* Develop private hosted Virtual Training Environment (VTE) for HP print solutions training* Manage network and VPN solutions for Intracon NA* Develop and deliver training for HP Technical Consultants (TCs) on industry specific topics* Teach HP Partners and HP TCs about HP Print Solutions from installation to setting up a POC* Develop certification curriculum for either face-to-face or self-paced study* Evaluate SaaS and onpremise software to create the best instructional path for students* Create Prometric style questions for certification courses* Lead training teams who create and deliver eLearning and face-to-face courses* Collaborate with VR development teams to help create high impact VR instruction* Author web based training content* Convert face-to-face training curriculum to web based certification level content* Software solutions exploration for course development and delivery* Training of software implementation teams and sales representatives* Development and delivery of end-user product familiarization training* Lead app development * Lead software development * Create RFPs and SOWs for client engagements* Provide support for software and solutions* Manage IT team and projects

LH Web Design was a web development company that focused on helping small businesses develop an online presence. We focused on ASP.net technologies for building enterprise level applications. We also customized WordPress for many customers and built custom PHP based controls. After working on my little side business for a number of years I am closing the doors of LH Web Design. Most of my contacts have been notified and sent to other developers. There are a few select clients I continue to help. Thanks for all your support!

Meridian, Idaho

As Director of IT I was responsible for the following:* Managed all computer systems and servers for 16 clinics across the United States* Trained staff on advanced uses for Google Docs functionality* Reduced IT expenditure on remote control software* Maintained and customized propitiatory C# web based medical billing software

My primary responsibilities included building and maintaining web applications using C# .Net. Some of the projects included:* Customizing and maintaining a propitiatory web based medical billing software* Building customized modules for large online ribbon reseller* Worked directly with a publishing company to discover the requirements, build initial architecture, and create a proposed budget for a custom magazine subscription solution* Collaborated with the company owner to generate new ideas and proposals for new and existing customers

Conservice is a Utility Billing company that supports property management companies. I develop ASP.Net and C# applications for us throughout the company.

Created a course on advanced HTML topics with a heavy focus on CSS and JavaScript. In this class students would take a photoshop file and cut it up to create a website. We added well formed HTML and created readable CSS and enabled interactivity by leveraging JavaScript functionality. I taught this course for the summer and fall semesters at USU.

Build and deploy websites using Ruby on Rails. Specializing in Ajax rich content and building completely CSS compliant websites. Two of the major projects I worked on included:* Make A Path - social bookmarking site for teachers to create curriculum* OER Recommender - Recommender program for Open Education Resources

Troubleshooting and fixing various computer hardware and software issues.

HP was my introduction to the technology world. It was at HP that I learned how to support end-users and hone my programming skills. With another employee, we developed custom VBA scripts that saved HP and estimated $2.5 million per year in call center head count. It was at HP that I first learned how to train people on technical and process related topics. Below are some of the responsibilities I had while at HP:* Managed the Fiscal Year End Disaster Recover Process team for parts ordering* Developing and training on FYE DRP processes* Supporting call center agents on process related questions* Trained new customer support personnel on procedures and best practices* Assisted management with employee performance evaluationsBuild and support software systems, develop processes and training on those processes. Also responsible for solving process issues for other employees.

Masters Of Science, Instructional Technology

Ba, Communications

Activities and Societies: Golden Key Honor Society, National Society of Collegiate Scholars