Bert Michael Carr Jr Email & Phone Number

Laurel Maryland

• Delivered services, such as network, application, infrastructure, and security, via regular support and active administration on customers' premises, in their MSP's data center (hosting), or a third-party data center.• Facilitated IT infrastructure and IT support to over 300 office locations for clients' Mid-Atlantic footprint.• Managed the accountability for network performance, security, backups, and email configurations. • Attained a high standard of customer satisfaction by providing help desk tier 3 support. • Improved employee engagement by providing technical support to staff.• Maintained the portfolio of user access accounts on clients’ systems as well as performed network provisioning and virtualization. • Ensured effective run of IT Operations by monitoring and reporting performance as well as handling installations and upgrades. • Improved productivity by recommending and implementing software patches.

Laurel Maryland

• Configured equipment by using laptop PC as well as used laptop to open trouble tickets for all problems.• Provided consultation, design, installation, support, configuration/programming, update/upgrade, maintenance, troubleshooting, and repair of IP voice network and system components, peripherals, and software as required.• Drove significant efforts in installing and configuring Cisco VOIP telephone systems, Cisco 2900 series POE switch, and VoIP peripherals at the user location. • Played a prominent role in connecting routers, distribution panels, and switches at the patch panel. • Satisfied visitors by greeting them, helping them to navigate through an office, and supplying them with refreshments according to their needs.

Kandahar, Afghanistan

• Coordinated and analyzed the logistical functions or supply chain of an organization. • Managed the entire life cycle of a product, from purchase to distribution to the internal allotment, release, and final clearance of resources.• Oversaw the coordinating and operational aspects for PM STRYKER.• Facilitated coordination between project management and the U.S Army. • Accomplished projects within a stipulated period by overseeing the status of projects and missions.• Increased data accuracy by managing schedules and preparing status reports. • Developed resolutions that met productivity, quality, and client satisfaction goals and objectives by monitoring the assessment of project and mission issues. • Maintained seamless coordination with operation centers, identified their requirements and tasks them with the appropriate logistics/maintenance support elements, verified that responses meet requirements, maintained as well as updated the tracking documentation, and controlled movement of material and equipment.

Kuwait, Camp Arifjan

Chantilly, Virginia, United States

Camp Arifjan, Kuwait

Rockville, Maryland, United States

Washington Navy Yard

Fiber Optics Technology

Activities and Societies: Basic Fiber Optics Technicians (Certified) Advanced Fiber Optics Technician (Certified)

Associate'S Degree, General Studies

Information Technology Program

Microsoft Certified Systems Engineer Certified Cisco Network Associate Certified Computer Service Technician A+