• Supervisory role covering dispatch, crew scheduling, maintenance and sales operations supporting DHL North America and ad hoc charter flights for FAR Part 121 Boeing 727 and 737 air carrier throughout the Americas.• Analyzing weather and filing flight plans using Navtech• Operate and coordinate the highest operational volume time period of the organization

Directed and supervised flight operations for FAR Part 135 and 125 by scheduling flight crews, billing customers, arranging customs, and supervising dispatchers, leading strategic planning and problem solving to eliminate organizational challenges and sustain effective daily operationsWrote and negotiated short term and long term contracts with domestic and international customers and vendors, and provided contract management throughout the life cycle Served as the primary point of contact for BritishAirways, Cayman Airways, FedEx, UPS, and DHL, coordinating customer relations, and contract and account management to secure client satisfaction and attain account retentionEstablished international operations to Latin AmericaInitiated involvement in the organ harvesting market, building partnerships with the University of Michigan and National Organ Recovery AssociationDeveloped a fabrication quality control system, supporting mission-critical maintenance with problem solving on aircraft components to ensure safety and deliver repairs swiftlyTrained and instructed a staff of 15 employees, applying mentoring and coaching abilities to foster career growth and hone professional skill setsProvided Spanish language courses to personnel operating with Latin American regions, stimulating professional development and enabling improved international operationsLed development of fleet placement at various out-stations, conducting research and analysis on locations to ensure optimal efficiency and cost-effectivenessDirected cross-functional coordination to stimulate collaborative problem solving, swiftly rectifying complex organizational challenges and attaining regulatory complianceOverhauled training to focus more on an operations perspective than flight, devising continuous education presentations, materials, and exercises that bolstered performance and raised professional standards

• Conducted project management for manufacturing of Department of Defense aircraft parts, initiating process improvements that facilitated resource allocation and operational efficiency while performing project planning and budget management to ensure on-time project completion and cost-effectiveness.• Oversaw a high-profile project for the Presidential Helicopter, reverse engineering a window component to enable transparency and a superior aesthetic while retaining nuclear safety requirements.• Successfully operated independently, applying problem solving and critical thinking abilities to develop creative solutions that proactively rectified issues.• Instructed new employees on machine and tooling operations, training in standard operating procedures (SOPs) to ensure adherence to best practices and bolster performance.