Bert Peake Email & Phone Number

Johannesburg Area, South Africa

Midrand

Johannesburg Area, South Africa

Johannesburg

Key Roles & Accountabilities:Collaborated with customer in project charter preparation, outlining objectives, detailed scope, resources, timeline, and budget for implementation.Participated in operational review meetings with customer to translate business needs into functional solution requirements and business scenarios | Facilitated regular quality assurance reviews with customer | Made recommendations and/or modifications in accordance with customer needs.Managed effective transition of requirements to delivery team ensuring clear and complete understanding of requirementsManaged complete software development lifecycle for approved development activity, with focus on reducing cycle time between functional, technical, and QA resources.Managed project plan, budget, and resource schedule on weekly basis | Prepared weekly status reports.Identified risks and managed risk mitigation plans in close collaboration with customer.Engaged with project teams to gather assets, best practices and guidance from customer in effort to integrate and/or improve methodologies and end customer experience.Developed and maintained sound team and customer relationships | Identified team coaching and mentoring opportunities and implemented relevant training where required.

Johannesburg Area, South Africa

Core Overview; Provided leadership and guidance to SAP Enterprise Application Support consultants in terms of SAP Human Capital Management (HCM), Financial Accounting (FI), Controlling (CO) and Authorisations to ensure achievement of operational, financial, customer and people goals Maintained daily operational excellence in delivery of applications while driving company strategy.Duties & Responsibilities; Managed financial aspects of IT application support projects and activities, and communicated these effectively to appropriate IT and business executives.Collaborated with development teams, business operations and infrastructure teams to define and implement strategies to ensure high reliability, availability and performance of the environment.Communicated escalations to business and IT executives, providing clear, accurate and timely information regarding production issues.Assisted in delivery of daily, weekly and monthly metrics to business and IT management for purposes of business impact analysis, support team performance tracking and identification of improvement opportunities.Ensured team competencies through staff and third party talent management, leveraging on the job training, cross-training, and mentoring | Developed and maintained culture of excellence in production support so as to enable consultants to individually and collectively navigate roadblocks and drive issues to closure.

Johannesburg Area, South Africa

Core Overview; Provided leadership and SAP Program Management for the company’s SAP consultants to ensure achievement of operational, financial, customer and people goals.Collaborated and coordinated closely with both customer and company service delivery teams across on-boarding, infrastructure, application management and technical account management to ensure stable, highly available SAP business systems delivery. Duties & Responsibilities; Served as primary customer interface in all matters pertaining to reporting, escalation management, SLA management, quarterly business reviews (including KPIs and other reporting statistics), incident reviews, and service delivery quality assurance. Worked closely with business unit leaders, program/project managers, service operations and other business areas for service delivery in adherence to business needs and agreed-upon service levels.Defined services scope, service levels and performance metrics to effectively support business requirements.Monitored, reported, and analysed day-to-day operational work execution.Acted as process lead for service desk and recommended process improvements based on customer feedback and process analysis.Defined and managed KPIs across service desk and service operations.Ensured availability and up-to-date maintenance of procedural guides and supporting documentation.Standardised and streamlined service operations processes for analysis and rapid issue resolution or escalation.Promoted best practice through continual service improvement process and influenced change through IT transformation.Worked with service operations to ensure management of operational and service-based issues through reviewing, analysing and reporting (including trends) | Proactively identified performance issues and executed mitigation plans.

Key Roles & Accountabilities:Managed successful delivery of assigned projects following all quality processes and established PMO standards and guidelines | Created and managed day-to-day operations of project schedule from initiation to close out. Maintained control over supporting project budget, schedule and scope, as well as communicated associated variances. Managed and served as initial escalation point for all project changes, issues and risks. Proactively maintained project model and communicated resource needs throughout the project life cycle | Worked with resource managers to secure resources.Developed functional project teams and served as project team leader | Established clear expectations regarding status reporting, team communication and deliverable management | Facilitated conflict resolution within team, escalating when needed. Managed and provided oversight on tasks | Served as subject matter expert in area of project management. Monitored, managed and reported performance of all project team activities to all organisational levels. Oversaw and/or obtained defined approvals for all project deliverables. Liaised between clients and project team/s and maintained effective relationships. Projects:Standard Bank of South Africa Ltd: Application Lifecycle Management Stream of the SAP Service Delivery Improvement ProgrammeLiberty Properties: SAP Real Estate ImplementationLonmin PLC: Geospatial Information System (GIS) ImplementationLonmin PLC: SAP ECC6 Upgrade

Key Roles & Accountabilities:Managed consultant team responsible for analysis, implementation and administration of SAP systems at clients, including Italtile Ceramics Ltd, McCormick Glentham (Pty) Ltd, Procter & Gamble Co, and Ceramic Industries Ltd.

Key Roles & Accountabilities:Oversaw Global SAP (GSAP) rollout of BHP Billiton to its South African operations | Established best practice, integrated SAP baseline solution to ensure end-to-end visibility and process consistency | Applied integrated industry specific SAP functionality and expertise to improve functional fit for advantageous integration delivery.

Key Roles & Accountabilities:Managed technical team responsible for installation, upgrade and day-to-day running of SAP landscape for SAB Ltd and Sappi Ltd. ­

Key Roles & Accountabilities:Maintained Microsoft SQL Server database used by company’s system | Provided operational and performance-related support for SQL Server data structures.­

Key Roles & Accountabilities:Installed HP-UX and Sybase, and performed version control, user acceptance testing, as well as rollout of new versions | Underwent database design and performance optimisation.

Advanced Diploma In Business Project Management, Project Management

Agile Project Management, Project Management

Internet Of Things: Business Implications And Opportunities

Geographical Information Systems, Gis

Learning To Look At The Visual Arts

Financial Management

Senior Certificate / Matric