Global Escalations Lead (Emea)
CurrentThe successful candidate will have a proven track record of managing high performance, globally distributed operations teams. In addition, the successful candidate will have the following.Proven support/content review leader with a high level of discipline and ability to consistently achieve ambitious operational goalsHigh emotional intelligence of the workforce, as the environment can be highly challenging and stressful on a daily basis Customer focus and problem solving and prioritization tradeoffs with users in mind你会做什么在 EMEA 和复杂的用户支持需求中领导日常支持运营和升级工作人员充当出现危机的 POC,并在主要关注 EMEA 的平台上为我们的客户提供端到端的全面解决方案作为重要事件和用户问题的最终升级点,并与您的团队和其他利益相关者创造性地合作解决这些问题。您将从过去的事件中学习并减轻未来的事件推动持续改进并根据所有运营 KPI 交付通过确保您的团队创造和利用成长和学习机会,消除高绩效全球分析师团队成功的障碍。您将通过提供指导、指导和职业发展来培养团队中的其他领导者作为 Twitter 用户的代言人,推动支持平台的改进与 Twitter 上的产品管理、工程、政策、信任、法律、营销和其他内部组织进行跨职能和全球合作,以执行