Bert S. Email & Phone Number

Las Vegas, NV, US

• Oversee operations of short-term and long-term rentals across multiple states
• Process financials, assess inventory and manage tenant relations, leasing, maintenance, vacancies, and more
• Include personalized service, attention to detail, commitment to exceeding tenant needs, resulting in high occupancy, positive reviews, and repeat business
• Manage team of vendors to upkeep safety, maintenance, and cleanliness of rental units
• Leverage hospitality industry best practices to provide exceptional tenant experiences
• Maintain compliance with city ordinances and state tenant laws

• Implemented and directed external channel fraud detection
• Analyzed fraud across partner networks and counterfeit websites, seeking out business and executive impersonators and other fraudulent activity
• Lead investigations to develop mitigation solutions for risks and blockers to eradicate threats and prevent multimillion dollar losses annually
• Developed workflows for case management monitoring, deactivation and reporting
• Managed and optimized vendor spending to ensure best outcomes for the business
• Sought out and adapted to evolving scam tactics to educate staff and clients on identification, avoidance, and reporting procedures

Natick, MA

– Managed six business and recreation facilities including food and beverage, aquatics, fitness, conference facilities at U.S. Army Garrison-Natick.– Collaborated with Directors and Command Staff to ensure security measures were in place, internal controls were upheld, and public safety was a top priority.– Developed and implemented employee work.

Pyeongtaek, Gyeonggi-do, Korea

– Oversaw the largest outdoor aquatics water park and two indoor pools, including one of the largest community fitness centers in South Korea, at USAG-Humphreys.– Hired and led a team of over 100 employees and contractors, providing guidance, assigning work, and ensuring high levels of service delivery.– Executed the Aquatic Risk Management plan.