Head Of Business Data Analytics
Current• Pioneered an AI assistant based on Large Language Model to answer technical question about Symantec’s products, helping customer success and support teams to browse internal knowledge base and support cases.• Built Symantec Business Intelligence platform from ground up, driving Sales Go-To-Market and Customer Success operations, replacing legacy CRM system serving the entire division.• Provided direct support to Symantec leadership team to create Annual Operating Plan, leveraging quantitative and qualitative models to forecast financial performance and define product strategy.