Bert Wallace Email & Phone Number

Valencia, Ca

Maintained productive relationships with existing customers through exceptional follow-up after sales. Met incoming customers and provided immediate assistance. Participated in various incentive programs and contests designed to support achievement of production goals. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Second in total sales for the year 2015. Updated database with customer and sales information. Worked flexible schedule to accommodate changing customer levels.

Bessemer, Al

Addressed customer inquiries and resolved complaints. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Exceeded expectations and gained a specialized position to oversee seasonal changes in Inside and Outside Lawn and Garden. Manage incoming P.O's and product orders. Oversee safe operation, daily department recovery, training and development of my employees, resets for seasonal and event changes and great customer service. Reduced and controlled expenses by controlling shrink and through marketing we closed the year out down only 5% and had the highest margin in our market and top 5 in the region. We currently stand at 41% and still highest in our market by 3%. Reorganized the sales floor to meet company demands. Responsible for opening and closing duties. Stocked and restocked inventory when shipments were received. Wrote order supply requests to replenish merchandise.

Hixon, Tn

Built and maintained successful relationships with venues, dealers and consumers. Collaborated with team and promotion managers to promote products and services. Co-managed tour schedules and staff meetings. Developed various marketing strategies and campaigns each quarter. Executed playlists. Maintained composure and patience in face of difficult customer situations. Managed stage layout, including but not limited to: props, lighting, and audio. Planned and managed budgets.

Huntsville, Alabama Area

Started as a Plumbing associate, promoted to Paint Manager approximately 8 months later. Addressed and corrected sales staff communication issues in a tactful and effective manner. Completed weekly schedules according to payroll policies. Delivered excellent customer service by greeting and assisting each customer. Department sales showed a steady increase for the remainder of the quarter and maintained through the year. Partnered with upper management to bring the department up to date on resets, employee training and overall structure and organization. Stocked and restocked inventory when shipments were received. Trained staff to deliver outstanding customer service.

Huntsville, Alabama

Accurately provided status information on project progress to the project management. Assigned projects and tasks to employees based on their competencies and specialties. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all project activities, making on-site personnel safety the top priority. Performed site pre-inspections and coordinated post-project audits.

Huntsville, Alabama

Addressed customer inquiries and resolved complaints. Determined staff promotions and demotions, and terminated employees when necessary. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Managed site operations. Oversaw the development and launch of new props and site layouts. Trained staff to deliver outstanding customer service.

Bessemer, Al

Hired as a part-time Loader, promoted to full-time after 5 days and was then promoted to a plumbing department position approximately 2 months later. Number 2 in sales for the district before promoted to 'Appliance Specialist' position. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Completed weekly schedules according to payroll policies. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Trained all new managers on store procedures and policies. Worked closely with the district manager to formulate and build the store brand.

Huntsville, Alabama

Completed weekly schedules according to payroll policies. Delivered excellent customer service by greeting and assisting each customer. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.

Huntsvile, Alabama

Completed weekly schedules according to payroll policies. Delivered excellent customer service by greeting and assisting each customer. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor to meet company demands.