Customer facing role that involves selling/introducing products and solutions to new or established customers.- Driving Lead Generation and Qualification. Develop accounts and specific products.- Support the Spanish and Portuguese Sales team. Prospect for new Customers and Opportunities.- Capture accurate and complete information in CRM system SFDC.- Exceed monthly sales goals as outlined by “Sales Manager” Region 2- Drive product sales to end-user customers in assigned region through outbound and inbound telephone sales, email.- Develop strong relationships with customers and represent the company and its products in a professional manner, build our reputation in the marketplace and develop new customers

Provide an excellent support to our key customers and develop a strong collaborative relationship.- Responsible to support the development of key account management.- Optimize the customer experience by ensuring timely and high quality execution of customer orders and responses to customer issues and requests. - Follow processes/matrix, arrange returns and enter Service/Distribution complaints.- Provide trainings, Analyze Complaints, KPI’s and Track finance issues.- Visit customers sites, creation of OTIF Score cards and high level flows.

Responsible to organize the workload to answer all customer inquiries in a professional timely manner as for all the administrative support activities in the Order to Cash Process.- Process orders and override prices (follow up). Order reports to meet customers’ needs and enhance the customer experience.- Provide product, price and availability information proactively.- Interface with customers and interact with several departments of the company (Accounting / Finance, Quality Control, Warehouse, Procurement, Distribution, Sales, IT, Communication and Scientific Support).- Building sustainable client relationships and ensure reliable service for customers.- Anticipate and assist in avoiding order delays. Provide new product knowledge.

- Taking, processing and follow up orders.- Building sustainable client relationships.- Anticipate and assist in avoiding order delays. Provide new product knowledge.- Responsible for correspondence via e-mail, telephone and social media messages.

- Responsible contact person for all associates and stakeholders (e.g. Owners, authorities, police and B2B).- Manage daily business and co-workers (accept or disclaim all the offers. Look through opportunities).- Create synergies with Tourism of Barcelona, Catalan Tourism Agency, TourSpain and companies related to Tourism (e.g. Helicopters, cruises: Intercruises and BCTours & Shipping).- Introduce new brands and stores (5 star hotels, emblematic monuments, retail ―e.g. Chanel, MK, LV, Apple, Nike, Rolex and Wolford― and starred Michelin restaurants in Passeig de Gràcia). - Start up the Touristic Marketing Plan. The Shoppink Bus, Fira de Barcelona and taking care of the promotional material.- Lead in commercial campaigns (e.g. The Shopping Night Barcelona, Conde de Godó – Barcelona Open Banc Sabadell, Fundació Maria Canals, Circuit de Barcelona-Catalunya Fórmula 1, Port de Barcelona, Air China and Mobile World Congress).- Delegate at international luxury tourism fairs (e.g. Fitur Madrid, Moscow and Shanghai). - Organize workshops and curses for the associates with collaboration of the Commercial Chamber of Barcelona.- Customer care.- Control the accounting.

- Responsible for accounts payable and accounts receivable.- Credit collection and credit management.- Model 347.

- Responsible for the secretary tasks.- Assisting the consul in diplomatic relations. - Main contact for all customers of the Business Center.- Support in contract administration. Invoicing. Commercial task within the free spaces.

- Responsible for the stakeholders. - Commercial tasks within different campaigns.

- Responsible for specific exposures and events and main contact for the institutional relations.- Benchmark performance with international related companies.- Control stock for the visits of other Country Managers (e.g. London, Shanghai and Japan).