Berta H. Email & Phone Number

Zurich, Suiza

Switzerland

Cosmetic and food supplement project's development and execution from procurement to deliveries to final customers.Organisation of new launches and re-launches of Brand projects.Develop key relationships with customers, forwarders, suppliers, sub-contractors, and other third parties in Europe,USA and Asia.Main responsible for handling overall processes of ERP Aptos system integration and implementation project with 3PL Suppliers. Negotiation and Margin contribution in order to obtain best price quotations and service.Production Schedule of raw materials, assemblies, components and finished goods.Tracking progress of the simultaneous projects and issue report status. Evaluation and monitoring unrolling contracts, trademarks, standards and policies concerning the quality of the goods, shipment of products and other details to keep the workflow steady.Collaboration with content owners, designers and project managers in the creation, development and implementation of projects.Update Inventory, creation of BOMs, Customs,Import & Export documents, POs, material management, production, invoicing, etc. in ERP system (Microsoft Navision) Gathering QC and PPS material, Cosmetic Product Safety Report (CPSR), EU Notification of Cosmetic Product (CPNP), Material Safety Data Sheet (MSDS), etc. Review and approval of product trademark, labelling and packaging.Registration of Logistics processes, Guidelines, Dunning process, Cash flow overview.

Switzerland

Managing 7 coordinators in order to cash processes with key accounts in regards to all the luxury brands part of EL Companies.Conducting regular meetings and conference calls with Stakeholders, team, clients, seniormanagement, other regional teams, and departments to meet sales and profitability objectives,prioritize subjects, discuss strategie,s and escalate issues.Implement Brand and Commercial Plans including promotions, according to Global strategiesensuring sales and margins. Follow up in a daily, weekly and monthly basis.Interaction with the Marketing Division in Miami /N.Y. at a Brand level for implementation ofcampaigns and new launch products, reviewing production schedule and ensuring alignment.Delivering excellent customer service whilst overseeing payments, returns, claims, order fulfilment,new launches, resolving logistic problems and review of processes.Financial approval of credit and debit notes. Supervision of payments and other transactions.Defining strategies and main goals; implementation of best practices and use of tools.Main contact for escalations and execution of solutions/ plans for customers and partnersregarding conflicts and claims.Reporting Daily Sales, Cartonization, Fill Rate, Days to Sell, Claims, Risks, Trends, Performance, etc

Zürich Y Alrededores, Suiza

Responsible for providing high-level customer experience for B2B& B2C. Manage worldwide distributor network in countries such as UK, IE, Russia, Ukraine, Middle East,Africa, Egypt, Jordan, Nordics, Southern Eastern Europe and opening new countries. Handle POs, quotes, key contact for suppliers, retailers,distributors, Marketing and Sales Country managers. Create opportunities for additional sales and maximize profit. Identify and assess opportunities to improve inbound, delivery and logistics solutions. Product management -Life Cycle, Data Dashboard, Sku maintenance and creation of technical product speci. documents. I- Reconcile inventory levels in SAP with 3PL WMS. Inbound and Outbound verification.Upskill clients through ongoing industry, process and product training;ensure global/ local marketing production complies with VP brand guidelines. Websites, running online promotions, social media, promo -pop/ display supply liason. IFA Berlin Trade Fair 2017 coordination, promoting the company brand and technical aspects.Create and issue credit and debit notes; credit block control, raise claims, open investigations for shortages on procurement and deliveries or anyother logistic issues. Processing returns , warranties with dealer Services,A/P, and warehouse on validation. Monitor bookings, keep track of deadlines, report forecast. Raise invoices, export/import instructions,tracking references, delivery notes, certificate of compliance and other documentation.Customer specific pricelists, stock and allocation reports, backorder information, packing lists shipping routines. Document all processes.Compile /maintain Routing Guide requirements. Coordinate with freight forwarders air, sea and road transportation shipments). Ensure warehouse compliance to Routing& Customer Guide requirements. Point of contact and support for 3PL,fulfillment and transportation partners.Responsible for RepSpark system project mapping and implementation forMarketing Team and distributors.

Rhenus Midi Data- Lupprians Ltd. Feltham Ashford/Uk

Effective leadership and management of the operational, transport, and technical teams.Coordinating all service supply chain and logistic activities, deliveries and installations in Europe and non European countries Account Manager in charge of Medical Healthcare,Printing,IT and Hi-Tech devices (GE,CISCO, Oracle, VCE,NetApp, Varian,etc). Main responsible of HP daily operations and technical performance in Europe, communicating in French.Planning service delivery and allocation of resources using service partners TEcDis (leading network for European high tech logistics)Supervisor to oversee staff performance. Responsible for 4 people EMEA’s Department plus technicians/engineers, allocating tasks to them, ensuring the performance is of a high standard, organising access clearance, travel, ID, reports to management, quotations, reviews, escalations, resolving problems, negotiating workloads, training them in accounts and procedures, assessing performance and reporting on developments. Initial point of escalation for customer issues and problems as well as define customer targets.Troubleshoot problems and technical support.Product Life cycles, KPI, Monthly costs and charging reports.Ensuring excellent communication, internally, with customers,partners and suppliers.Managing a technical team, drivers and warehouses - stock control operationsWork closely with and liaise with CRMs to ensure customer satisfaction and commercial developmentProvide quotations to customers. Invoicing. Bill customer orders on completion of service delivery, international shipping documents, liaising with production, collating invoices and purchase orders, creating orders, chasing PO under query, etc.Order services as required from third party suppliers in relation to customer’s requirementsFreight forwarding ,Exports, Imports, and customs clearance experience.Supervisory and execution skills on promotional projects and supply chain solutionsCoaching and mentoring skills

I.C.E.X. – Spanish Embassy Economic And Commercial Office London

Key Responsibilities: • Recognizing and capitalizing opportunities for business development in the Food and Wines industry in UK and Spain• Responsible for a team and for managing their development, KPIs, promotional &trade fair projects and performance management, websites updating, design, marketing issues, etc. • Monitoring Director agendas, pitches, competitions.Business /Budget Planning and Control• Working with PR, promotional agencies, business managers to find ways to improve efficiencies, systems, workflows and procedures• Providing statistical analysis and metrics on SLA performance, consultancy on supply chain solutions, certificates, licenses , packaging and targets for regional clients in Spain and UK (importers, retailers, shippers, restaurants, catering , wineries ,etc)• Consistently improving standards and reduce financial losses through effective quality control and reportingAchievements:• track record of achieving results with teams• Supervisory and execution skills on promotional projects• Coaching and mentoring skills • Considerable expertise in process improvement and/or operational management, including cross European experience.

London, Reino Unido

Key Responsibilities: • Managing markets of Czech Republic, Slovak Republic, Hungary and UK • Finding opportunities for cooperation between local and Spanish companies in various industries, such as: textile, decoration, design, food, automotive industry, energy sources, health, cosmetics, etc.• Creating market analysis report per customer/industry, coordinating door to door business expansion projects• Researching new markets, developing and implementing management and commercial strategies to penetrate these markets, setting up and maintenance of supplier/manufacture data• Creating multi-sector analysis as well as customer specific, tailor made studies to fulfill organized trade mission’s needs• Supporting client service at all stages of implementation process within sales, marketing and product development.• Providing analytical support to companies at all stages of trade missions and trade fairsAchievements:• Providing consultancy and advisory services to more than 60 companies per year, achieving a 70% business success rate for Spanish companies and partners in the European markets• Increasing business profit of IVEX by 20 % in existing markets • Providing cost efficiency analysis and reducing cost by 30 % yearly to IVEX• Developing new tools / services to help companies approach international markets• Developing a network of business contacts in every market • Organizing trade missions of local companies to Spain

Master Of Business Administration - Mba, International Trade Management

Master’S Degree In Commerce Intérieur -Erasmus Scholarship, Economy

Bachelor´S Degree In Law