Berta Hernandez Email & Phone Number

Communicated policy details to Marketing ExecutivesFacilitated communication between English and Spanish-speaking teams of international Marketing ExecutivesConducted monthly audits.Drafted policy documents in accordance with legal guidelines.Conducted periodic reviews of existing policies to ensure accuracy and relevance.Audited social media accounts and webpages to identify violations of Melaleuca's reselling policy and issued violation notices.

Handled incoming calls from Marketing Executives and provided necessary assistanceAssisted in strategic goal development for business advancementOversaw communication with business development directors through outbound calls.Assisted with call center tasks for the business development team to successfully meet their goals and objectives.

Managed incoming calls from customers seeking assistance with order placement, new customer enrollment, or information about the status of an online service or order.Gathered customer feedback through surveys and used the data to improve customer service.Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Provided answers and guidance to customers calling about their student loan applicationsSupervised incoming calls efficiently and effectively.Assisted with helpdesk inquiries.Provided excellent customer service to resolve customer complaints in a timely manner.