Leading the creation and implementation of 2 interconnected areas at 3D CLICK: the company operations and the customer success management.Main roles as an Operation Manager:• Analyze & implement all internal and external processes to become more agile, flexible, adaptive and cost-effective• Ensure easy-to-use, data-driven processes are in place in the sales, customer, production & tech team• Find ways to increase the quality of customer service• Find ways to improve effective communication among the team• Contribute to the collaborative work environment• Support to the CEO to ensure smooth operational leadership and strategic alignment• Support the team with a hands-on approachMain roles as Customer Success Manager:• Leading the link between the Customer and the Production team.• Customer management (expectations, timings, abilities, change management) • Ensuring revenue growth and customer satisfaction (usage, renovations and upsells)• Team management (production)• Set goals & monitor production KPIsAchievements (to be proud of):🚀 500% time reduction on the implementation of digital catalogues and 3D product configurators, thanks to the scalable production system (from 25 packages to 150 packages in 1 month)🌍 Managing a portfolio of 48 B2B clients, from 13 different countries around the world (different languages, innovation adoption curves, timezones, expectations)🎯 Customer retention rate of 94%, thus high customer satisfaction, usage, renewals and upsells📍360° clients guidance; I have become an expert in digitization within the packaging industry, willing to guide and assess the key players that can make the difference: primary & secondary packaging manufacturers and FMCG product manufacturers

Holland FinTech is an association dedicated to promoting the future of digitization and financial innovation by providing access to knowledge, networks, investments, and talent. Built on a membership base, Holland FinTech had more than 350 members in 2028, ranging from traditional entities (banks, the big-4) to innovative startups.Main roles as a Senior Project Manager:• Analyzed members’ needs to define a thematic yearly program (80+ activities).• Led the development and implementation of all activities in the members’ program, from small sessions (matchmaking between startups and investors) to large-format events (400+ attendees).• Managed international trade missions (delegations of 20 to 50 people) and European roadshows.• Designed and executed the sponsorship and media partnership strategy.• Coordinated and led the Events team (multicultural and junior profiles).• Coordinated with the Marketing team for the design and implementation of communication

Network of polyvalent centres to promote the cultural program. My role was to define and implement an annual program of cultural courses and workshops for the first time in the city. After 9 years of working on the project, we consolidated a program with over 400 annual workshops, attracting over 4,500 students/year.Main roles as a Cultural Manager:• Developed and implemented the municipal formative project at 4 Cultural Centers• Analyzed and detected social formative needs and interests• Created the quarterly formative program for four different cultural centres, proposing 150 activities per quarter (workshops, masterclasses, and lectures).• Supervised and coordinated during the registration period, managing 1,500 enrollments per quarter• Oversaw the production, execution, and development of the formative program• Managed economic control and accounting with an €80,000 budget• Led and managed a 6-person team

Design, organisation and coordination of the week-long event program: 12 concerts, 3 performances, 4 popular dinners and 15 food trucks per edition.Main responsibilities of the role:• Assembly supervision and creation of the location• Welcome and assist the arts companies and musicians • Supervision of the different popular activities at the location• Resolution of unplanned and last minute necessities • Schedule and time management of performances and activities• Manage and lead a 6-person team