Berta Carulla Email & Phone Number

Spain

Barcelona Area, Spain

• Leading the creation and implementation of 2 interconnected areas at 3D CLICK: the company operations and the customer success management.Main roles as an Operation Manager:
• Analyze & implement all internal and external processes to become more agile, flexible, adaptive and cost-effective
• Ensure easy-to-use, data-driven processes are in place in the sales, customer, production & tech team
• Find ways to increase the quality of customer service
• Find ways to improve effective communication among the team
• Contribute to the collaborative work environment

Amsterdam, North Holland, Netherlands

• Holland FinTech is an association dedicated to promoting the future of digitization and financial innovation by providing access to knowledge, networks, investments, and talent. Built on a membership base, Holland.
• Analyzed members’ needs to define a thematic yearly program (80+ activities).
• Led the development and implementation of all activities in the members’ program, from small sessions (matchmaking between startups and investors) to large-format events (400+ attendees).
• Managed international trade missions (delegations of 20 to 50 people) and European roadshows.
• Designed and executed the sponsorship and media partnership strategy.
• Coordinated and led the Events team (multicultural and junior profiles).

Sant Cugat Del Vallès - Barcelona

• Network of polyvalent centres to promote the cultural program. My role was to define and implement an annual program of cultural courses and workshops for the first time in the city. After 9 years of working on the.
• Developed and implemented the municipal formative project at 4 Cultural Centers
• Analyzed and detected social formative needs and interests
• Created the quarterly formative program for four different cultural centres, proposing 150 activities per quarter (workshops, masterclasses, and lectures).
• Supervised and coordinated during the registration period, managing 1,500 enrollments per quarter
• Oversaw the production, execution, and development of the formative program

Sant Cugat Del Vallès - Barcelona

• Design, organisation and coordination of the week-long event program: 12 concerts, 3 performances, 4 popular dinners and 15 food trucks per edition.Main responsibilities of the role:
• Assembly supervision and creation of the location
• Welcome and assist the arts companies and musicians
• Supervision of the different popular activities at the location
• Resolution of unplanned and last minute necessities
• Schedule and time management of performances and activities

Msc In Arts & Cultural Management

6-Month Erasmus Exchange

Bsc In Advertisment & Public Relations