Berta Rodriguez Email & Phone Number

Alpharetta, Ga

Played a key role in the Program Manager Organization by managing all billing components for ABN AMRO Bank, a $60M/yr Verizon customer, in the Netherlands region. Ensured billing accuracy by reviewing circuit inventory in the provisioning system and devices in Equipment Service Portal (ESP). Calculated, requested and secured appropriate approvals for credits and billing adjustments. Participated in monthly service reviews with the Account Team, Program Management and Revenue Accounting and provided monthly details of credits, re-bills, pending orders, unusual revenue fluctuations and disputes for P&L information, accruals and reporting purposesTrained the customer on how to use the Verizon Enterprise Center (VEC) portal to access invoices, billing files and performed billing research, therefore, reducing back-office support.

Alpharetta, Ga

Developed and designed compensation plans and bonus programs for approximately 5,000 sales and sales support employees and ensured these reflected the Company’s Total Reward Strategy. Successfully rolled out the new Verizon Business Incentive Program to all commission-eligible employees to improve retention and sales results. Streamlined the Commission Review Board process resulting in a increase close rate from 50% to 80%.

Atlanta, Ga

Managed a team of analysts responsible for developing and designing over a 100 sales compensation plans and bonus programs. Analyzed commissions and bonus payments on a monthly basis to quantify and explain variations. Worked with the Law and Public Policy department to ensure plans met all legal requirements and minimized legal disputes. Participated in industry surveys to ensure all sales positions were competitive in the marketplace, allowing sales managers to hire at competitive compensation levels