Bert Bentley Email & Phone Number

Las Vegas, Nevada, United States

Supervisor of day-to-day operations for the Las Vegas Hub. Met with customers daily to ensure that they had the best customer service experience possible picking up and dropping off their rental campervan. Las Vegas Hub maintained a superior customer service attitude with a 4.7-star Google rating and a 4.5-star Yelp rating. Consistently beat company average in up sales to customers. Met or was under budgeted payroll expenses 70% of the months as manager. Met managerial bonus KPIs for 70% of months as manager. Oversaw fleet maintenance while working with and overseeing the team that performed lite maintenance upkeep and repairs while partnering with mechanics for heavy-duty maintenance. Managed customer service issues to the mutual satisfaction of the guest. Oversaw the maintenance and upkeep of the company property. Often made repairs personally. Communicated with guests when there was a mechanical issue with a van to determine the extent of the mechanical issue, and to determine the best way to resolve the issue.

Las Vegas, Nevada, United States

Conducted in-home and virtual surveys of Military Service Member's household goods that were to be packed up and moved from the Las Vegas Area to their new Duty Stations. I was Coleman's first point of contact for Service Members. Managed customer service claims process.Processed Payroll for the Office.

Las Vegas, Nevada Area

Selected to supervised four staffing offices acquired in a company merger between Command Center and Trojan Labor. Specializing in placing unskilled, semi-skilled, and skilled employees in Nevada and Arizona. Trained new managers in company operations and procedures and company software. Ensured proper P&L management to rein in costs and improve profitability. Encouraged measurable revenue growth YOY for the district.Excelled at retaining customers by successfully resolving customer concerns.

Las Vegas, Nevada Area

Supervised the day-to-day operations of a new office and maintained a full pipeline of workers to be dispatched to different job sites throughout the Las Vegas Metropolitan area and other sites in Arizona. Increased number of workers dispatched from 20-25 a day to over 70 a day resulting in doubling branch revenue. Increased business by 33% by exceeding customer expectations. Increased revenue from $800,000 to $1.7M (or an increase of 112.5%) in four years. Achieved recognition for being in the top 90th percentile for maintaining low past-due accounts. Lowered worker's compensation claims by 10% through effective training in operational practices. Kept accurate records to prove compliance with OSHA and other regulations. Trained, coached, and mentored new managers in company software and operational procedures. Partnered closely with sales staff to acquire new customers. Built Customer relationships thru hard work and satisfying their needs and wants and providing it in a cost-effective and timely manner. Oversaw the maintenance and upkeep of the company property. Often made repairs personally.

Las Vegas, Nevada Area

Managed many different locations for the company while maintaining high profitability and superior KPIs in each location. Maintained a fleet of 10 – 20 CDL and Non- CDL vehicles, ensuring compliance with DOT and several state regulatory bodies. Assisted the regional manager in managing three locations. Trained and mentored new and existing managers. Instituted training and operational procedures that reduced damage claims by 48% in the first year. Successfully guided the company through three Nevada Transportation Audits and two tariff negotiations. Maintained a low combined incident rate of less than 3% for annual customer goods damage, vehicle accident, and personal injury claims during moves completed throughout the year. Directed fleet maintenance for 10-20 Moving Trucks. Oversaw lite maintenance upkeep and repairs while partnering with mechanics for heavy-duty maintenance. Maintained the facilities, and conducted building repairs, maintenance, and janitorial duties. Resolved customer service issues for the three offices in the Las Vegas Area. Trained, mentored, and coached staff, existing managers, and the new managers of the company. Ran warehouse operations for different offices.

Tucson Arizona

Acted as a trouble-shooter and new branch manager trainer in addition to regular management duties. Maintained a high customer satisfaction rate of over 97% throughout the year. By maintaining increased regular training that lowered accidents, damage claims, and injury to personnel.

Martinez Califorina

After restoring the Oakland office to profitability I was selected to open a new office in Martinez, California. *Started office with 2 trucks and after I left 18 months later we had 5 trucks going out daily becoming one of the more productive offices in the District.

Oakland Califorina

As Branch Manager Oakland I was brought in to clean up the Oakland, California branch and to return it to profitability. *Replaced or retrained office staff. *Instituted proper inventory controls, established proper accounting controls to reduce waste and theft, and that all revenue was properly collected. *Made sure that proper fleet maintenance was maintained so we were getting full use of the company vehicles. * Established training programs that improved customer service and lowered vehicle accidents and damages to cusotmers property.

San Francisco Bay Area