Robert Carroll Email & Phone Number

As CTO at Orbiit Recovery, I drive the technology strategy for ORBIIT, a groundbreaking startup reimagining the recovery journey. Our peer-driven, community-supported platform leverages AI and intelligent technology to support students in their battle against substance use disorders while fitting seamlessly into their everyday lives. ORBIIT provides micro-courses, AI-driven support, and wearable technology to address gaps in traditional recovery programs, empowering students to achieve lasting recovery.

Nashville, Tn, Us

Corporate IT Manager with a broad range of duties across multiple verticals including IT, Corporate Finance, Payment Card Industry, Healthcare, Compliance, Government, Non-Profit, and Education. i3 Verticals is a $370 million in revenue publicly traded company that started in payment solutions and is transforming into a software company developing and configuring software in highly regulated industries (Public Sector, Education, Healthcare).• Works with multiple development teams both onshore and offshore to develop, configure, and deploy software.• Product Owner for Atlassian products within Company. Manages team of Jira Administrators tasked with maintenance and governance of Jira, JSM, Confluence, Atlas, and other Atlassian products deployed by the Company• Responsible for identifying, vetting, procuring, and deploying business systems and apps to improve efficiency. • Responsible for escalations within our Atlassian environment (Jira, JSM, Confluence, etc). • Responsible for Vendor relations and negotiations around assigned business systems. • Responsible for IT Time reporting, including time allocated to Capitalizable Software Development.

Nashville, Tn, Us

• Led a team of Business Analysts who assisted product teams across the Company in defining and ordering work. • Led Business Case standardization project within the Company to create processes, templates, and documentation for project approval by C-level executives. This project brought a data-centric approach to project and product evaluation.• Participated in “triage” workshops with the Healthcare vertical of the company to improve Revenue Cycle Management performance and facilitated generation of data-driven business cases to implement the findings. • Guided Division leaders (Healthcare, Public Sector, Education, Payment Technology, and Non-profit) in business case generation. This included strategic analysis, detailed Cost Benefit Analysis, presentation generation, and support.• Led cross-functional workshops to model payment processes, identifying key risks and opportunities. Artifacts from this exercise were used to identify key risks and opportunities and drive data-driven business case generation for improvements/mitigations.• Worked with PayFac and Merchant of Record (MOR) teams to improve Risk, Underwriting, Residual Calculation, Merchant Servicing, Reporting, Customer Service, Documentation, and Compliance operations for a large and complicated portfolio transacting on multiple processors.• Oversaw analysis and process mapping for large (>$1B) portfolio migrations from one processor to another.• Collaborated with C-level executives and key stakeholders to establish and prioritize IT development roadmap, aligning technology initiatives with business strategy and driving revenue growth.• Partnered with the VP of PMO to develop and implement IT governance framework and project management policies, ensuring alignment with organizational goals and regulatory compliance.

Nashville, Tn, Us

Corporate Business Analyst with a broad range of duties across multiple verticals including Government, Payment Card Industry, Healthcare, IT, Non-Profit, Education, and Compliance.• Was responsible for leading and mentoring the BA team.• Assisted in defining Corporate IT and Project Management policy.• Was responsible for defining and documenting process, tools, and templates for the BA team.• Assisted with interviewing and hiring for Corporate IT positions.• Worked with multiple development teams both onshore and offshore to develop and deploy software.• Trained Product Owners in setting up and using Jira and Confluence in accordance with Project Management Office process.

Bad Homburg, Frankfurt, De

Was promoted to work at the Corporate level to continue the projects worked on as a Billing Group Analyst; but for all Billing Groups / Revenue Centers, Centers of Excellence, and Teams. • In the $13 billion in revenue North America Region, managed the end user side of SharePoint installations for Corporate AR and five (5) Revenue Centers across the United States, which bill and collect $2.17 billion in Healthcare receivables in the kidney care space. • Worked outside of the Revenue Cycle with other divisions to complete projects and solve problems. Other teams included IT, Social Workers, Financial Coordinators, Clinics, Patient Admissions Services, Pharmacy, Strategic Operational Support, and Coding. • Coordinated the migration from SharePoint 2010 to SharePoint Online for Revenue Cycle. This involved thousands of users, hundreds of sites, and large amounts of workflow and data being migrated for critical processes. Functioned as the point person for this; communicating with all levels of management in Revenue Cycle throughout the process to ensure that the ball was not dropped.• Interfaced with different teams within Revenue Cycle to complete projects in SharePoint and Excel. This involved discovery and requirements gathering, building the project, writing the documentation, training the staff, and working with management to steer the project to success. Other teams included Masterfile, Government Payers, National Payers, Cash Reconciliation, and individual Revenue Centers. Projects ranged in scope from local to national.

Bad Homburg, Frankfurt, De

Expanded American Kidney Fund project I had previously built as a regional program to a national deployment. Scaled project to meet requirements of multiple Directors with different business processes to maintain uniformity, but still meet expectations.• Created documentation and training materials and participated, as the Subject Matter Expert, in training teams in a phased rollout Nationwide. Since teams were composed of Financial Coordinators throughout the US, training was completed via a series of webcasts using Microsoft Skype. • Worked with a Policy and Procedures team to create a uniform Verifications of Benefits form. Created a tool that was responsive to user input and was used by all Revenue Centers. The form helped ensure that the proper payer was billed under complex Medicare Coordination of Benefit rules for End Stage Renal Disease (ESRD). This also helped prevent void and rebill situations which delay payment or cause untimely filings resulting in write-offs creating bad debt expense.• Created reusable templates to allow best practices to be more readily distributable.

Bad Homburg, Frankfurt, De

Created SharePoint sites, lists, libraries, and workflows as needed to meet team needs.• Created SharePoint Lists that eliminated sharing Excel Documents on a shared drive. In conjunction with workflow, these lists automated many tasks – eliminating 10’s of thousands of emails from the process in one Revenue Center. • Provided scorecards for management that allowed individuals and teams to be tracked based on performance over time.• Offered on-call analysis and real-time tools to management to provide metrics for decision making.

Atlanta, Georgia, Us

Consulted with small and midsized businesses, institutions, and governments on web projects varying from custom websites to specialized applications acting as primary point of contact and salesperson for these clients. • Process fit needs of clients. Generally SDLC followed Waterfall in order to control upfront costs, but some clients preferred an Agile approach. • In House team was proficient in Web design, programming, backend design or redesign, creation of custom solutions – up to and including custom Medical Records Systems.

Holbrook, Ny, Us

Worked with clients to create interactive maps for their trade shows. • Assisted in the development and testing of an interactive mapping system for tradeshows. • Served as the primary liaison and salesperson for tradeshows that we managed. In this capacity, also was lead troubleshooter and liaison between clients and the programming team.

Dallas, Tx, Us

Provided small and midsized businesses a toolkit to brand themselves and guided local and regional brand strategies.• Successfully marketed a range of products including core print directories, direct mail, text message marketing, website development and internet advertising including YP.com brand (Yellow Pages), SEM and Online Display.• Prospected for new business and closed sales leveraging the full suite of products.• Assisted in training and rollout of new consolidated suite of systems sales software to synchronize the Southeast with the full 22 state footprint.