Bert Cohen Email and Phone Number
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With over 25 years in IT Service Management, I have built a career centered on driving impactful technology solutions in asset management environments. I specialize in designing and implementing strategic ITSM processes that enhance user experiences, streamline operations, and align with business goals. My approach combines a data-driven mindset with a deep commitment to proactive support and continuous improvement, ensuring that technology empowers, rather than encumbers, our teams.My technical journey began in network management, earning Cisco CCNA, CCNP, and CCSP certifications to solve complex connectivity challenges and optimize infrastructure. Over the years, I expanded my expertise to cover full-spectrum IT Service Management, implementing systems that automate workflows, simplify onboarding, and support seamless change management.⭐ 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 𝗼𝗳 𝗺𝘆 𝗰𝗮𝗿𝗲𝗲𝗿 𝗶𝗻𝗰𝗹𝘂𝗱𝗲: 💡𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Initiated automated ticket generation for incident reporting, service requests, and maintenance tasks. Implemented cross-departmental workflows for a significant increase in operational efficiencies 🌎 𝗚𝗹𝗼𝗯𝗮𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Orchestrated office relocations and expansions across Hong Kong, London, Taipei, and key U.S. cities, implementing robust tech solutions, including equipment rooms, data centers, and redundant power systems for mission-critical continuity. 🔧 𝗖𝗿𝗼𝘀𝘀-𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Partnered with engineering and development teams on data center builds and tech upgrades, enhancing physical security, low-voltage infrastructure, and sustainable power.⭐ 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝘁𝗶𝗲𝘀:☑ IT Service Management, Incident and Change Management, Performance Reporting☑ Network Architecture and Infrastructure, Engineering Documentation☑ Team Leadership, Vendor and Partner Relations, Project and Workflow ManagementDriven by a vision for sustainable and adaptive IT services, I’m excited to leverage my extensive experience to help organizations realize their ITSM potential through strategic consulting and hands-on implementation.
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It Service Management ConsultantPerfect Your Itsm Jun 2024 - Present
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Associate Director, End User ServicesGraham Capital Management, L.P. May 2023 - May 2024Rowayton, Connecticut, Us -
It Service Manager (Head Of End User Services)Maverick Capital Dec 2010 - May 2023Dallas, Texas, UsI prioritized and guided my team in fulfilling service requests involving the provision, configuration, and deprovision of user computing devices per service requests and in accordance with SLAs over multiple offices globally. I have hired, trained, managed, and mentored a 10-person team responsible for selecting, evaluating, delivering, and supporting all technologies directly affecting the Maverick end-user experience. I provided effective troubleshooting and accurate solutions to advanced hardware and software computing problems and resolve basic and advanced hardware and software questions, problems, and requests. I led technical activities involved in new technology introductions and technology obsolescence, including operating system, core applications, security tools, and other core technologies.☑ Successfully opened and moved new offices in Hong Kong, London, Taipei, San Francisco, Miami, and West Palm Beach, collaborating with General Contractors, Electricians, A/V Vendors, and my team to transform empty spaces into functional workplaces.☑ Optimized the end user support workflow by building reporting charts within the IT systems management database and analyzing areas requiring process or technology improvements, reducing incoming incident service requests by 20%.☑ Manage in-house and in-home technology support of company’s Managing Partner by training support personnel to provide “white glove” support, installing home office infrastructure and support across seven locations, and coordinating on-site projects with local property managers and vendors.☑Delivered multiple technological improvements to automate server request / server decommission workflow, ITSM Platform implementations, and setting up a monitoring and alerting strategy for all production systems.☑ Managed all aspects of Annual Investor Meetings webcast production -
Senior Network Administrator / Service Desk Team LeadMaverick Capital Jan 2006 - Dec 2010Dallas, Texas, UsI managed the organization’s network infrastructure, resolved advanced network issues, upgraded the system’s design for optimization, configured network features, and ensured implementation of the highest network security measures to avoid unauthorized access and suspicious activities. I partnered with network architects to implement network designs, run diagnostic tests, and create network solution reports for review and recovery reference. I designed and deployed functional networks, configured and installed software, servers, routers, and other network devices, and monitored network performance and integrity. I resolved issues escalated by troubleshooting cloud and local infrastructure. I automated tasks and monitored effectiveness, mentoring team members on technical issues and maintained complete technical documentation.☑ Evaluated and suggested improvements to network performance, capacity, and scalability to maintain high levels of availability and security.☑ Addressed and resolved the problem of high monthly circuit costs by eliminating expensive point-to-point circuits, replacing these with a centralized MPLS / VPLS network, resulting in reducing circuit costs by 30% globally.☑ Reduced time spent on firewall management across the firm, allowing my team to focus on more strategic projects, by replacing outdated firewall device protection with a reasonably priced system for active detection, protection, and forensics.
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Systems AssociateMaverick Capital Mar 2001 - Jan 2006Dallas, Texas, UsI was recruited as the first employee responsible for IT when the New York office was opened. From this first role, I grew into Network Engineering, Executive Support, Supervisor of Support, and to Manager of Global End User Services.I maintained and improved the technical systems of the company to ensure that all employees have the technology needed to complete their work and ensure the organization’s import files and information remain safe and intact. I reviewed diagnostics and assessed the functionality and efficiency of systems. I implemented security measures, monitored security certificates, and company compliance to regulations. I offered technical support to company staff and resolved computer problems. I installed and updated company software and hardware and planned out the process of replacing and updating infrastructure.
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Technical Support SupervisorIng Barings May 1998 - Mar 2001I supervised the day-to-day operations of a technical help desk. I supported and coached team members on effective methods to research, troubleshoot, and deliver solutions. I trained my team on the help desk systems, processes, tools, and procedures required to document, track and resolve reported problems and to meet operational service levels and standards. I ensured that the latest product and technical updates or policies were available and communicated to the team. Additionally, I monitored request queues and tracked key metrics to ensure sufficient coverage and achievement of service standards. I acted as the escalation point for critical issues and facilitated a final resolution. -
Technology SpecialistYoung & Rubicam May 1996 - May 1998New York, Ny, UsI assisted users with technical issues and questions related to computer hardware and software. I maximized computer system capabilities and made recommendations for improvements. I resolved customer technical support cases through phone and email submission. I reviewed new programs to be added to the system and assessed their compatibility, reviewing proposed changes and making recommendations. I maintained system functionality by testing computer components. I achieved computer operational objectives through collecting relevant data, identifying and evaluating options, and suggesting courses of action.
Bert Cohen Skills
Bert Cohen Education Details
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University At AlbanyMaster Of Arts (M.A.) -
University At AlbanyBachelor Of Arts (B.A.)
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Hillcrest High School
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Ben-Gurion University Of The NegevOverseas Study Program
Frequently Asked Questions about Bert Cohen
What company does Bert Cohen work for?
Bert Cohen works for Perfect Your Itsm
What is Bert Cohen's role at the current company?
Bert Cohen's current role is Information Technology Service Management Leader.
What is Bert Cohen's email address?
Bert Cohen's email address is be****@****ail.com
What is Bert Cohen's direct phone number?
Bert Cohen's direct phone number is +121241*****
What schools did Bert Cohen attend?
Bert Cohen attended University At Albany, University At Albany, Hillcrest High School, Ben-Gurion University Of The Negev.
What skills is Bert Cohen known for?
Bert Cohen has skills like It Management, Vendor Management, Security, It Service Management, It Strategy, Disaster Recovery, Networking, Vpn, Cisco Technologies, Firewalls, Team Leadership, Project Management.
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