It Manager
CurrentSupport all aspects of the network infrastructure for an upscale resort and conference center including remote sitesMonitor network activity and ensure network security via hardware and software firewallsMaintain Shoretel VOIP phone system including voice mail server, voice switch and IP phones Identify deficiencies and ensure PCI Compliance of all hardware and software associated in payment card processingMaintain records of software licenses and installations on company desktops, laptops and serversMaintain Windows Server 2003 servers, RAID arrays, application servers, file servers and backup schemesProvide hardware and software support for approximately 20 end users on a variety of Dell workstations running Windows XP, Windows Vista and Windows 7Maintain multiple conference room Audio / Video systems and provide end user support to clientsDesign, install and support a wireless network consisting of multiple access points, providing secure high speed Internet access for resort guests and staffDesigned and installed an IP surveillance system and network video recorder to monitor activity in key security areasImplemented a network monitoring and Help Desk Solution to enable the identification and tracking of network devices and document recurring issues Identified areas to reduce or eliminate unnecessary expenditures saving over $5000 in 2011Manage domain registrations, web hosting configuration, email accountsFacilitated a project to transition from a locally hosted property management system to a cloud hosted system that includes an integrated online booking engine allowing guests to book reservations and activities online. Anticipating increased bookings by approximately 20%. Reduced phone traffic to the reservations agents by 40% in the first month. Additional benefits are in recovered server storage space and reduced software licensing fee of approximately $3000 per year
