Support all aspects of the network infrastructure for an upscale resort and conference center including remote sitesMonitor network activity and ensure network security via hardware and software firewallsMaintain Shoretel VOIP phone system including voice mail server, voice switch and IP phones Identify deficiencies and ensure PCI Compliance of all hardware and software associated in payment card processingMaintain records of software licenses and installations on company desktops, laptops and serversMaintain Windows Server 2003 servers, RAID arrays, application servers, file servers and backup schemesProvide hardware and software support for approximately 20 end users on a variety of Dell workstations running Windows XP, Windows Vista and Windows 7Maintain multiple conference room Audio / Video systems and provide end user support to clientsDesign, install and support a wireless network consisting of multiple access points, providing secure high speed Internet access for resort guests and staffDesigned and installed an IP surveillance system and network video recorder to monitor activity in key security areasImplemented a network monitoring and Help Desk Solution to enable the identification and tracking of network devices and document recurring issues Identified areas to reduce or eliminate unnecessary expenditures saving over $5000 in 2011Manage domain registrations, web hosting configuration, email accountsFacilitated a project to transition from a locally hosted property management system to a cloud hosted system that includes an integrated online booking engine allowing guests to book reservations and activities online. Anticipating increased bookings by approximately 20%. Reduced phone traffic to the reservations agents by 40% in the first month. Additional benefits are in recovered server storage space and reduced software licensing fee of approximately $3000 per year

Prepare photography, graphics and advertising layouts for on-line and print marketing using Adobe Bridge, Photoshop, Illustrator, and other graphic design tools. Projects include magazine ads, newspaper ads, flyers, maps, image galleries, information packets, brochures, web pages, e-newsletters, etc. Photograph resort amenities and events for use in marketingUpdate the company web site with new content as needed using an FTP client, Adobe Deamweavor and DotNetNuke CMS (Content Management System)Administer and update various online customer relations management and marketing sites including Facebook, TravelAdvisor, Restaurant.com and online directoriesPrepare email marketing newsletters using Constant Contact, and other design tools, on a weekly and monthly basisManage contact databases for the various departments across the organizationConfigure and use Google Analytics to analyze web traffic and conversions.

Maintain client relationships by correspondence and personal meetingsManage and maintain company fleet and equipment as well as other assetsDesign and manage broadband communications construction projects including hybrid fiber-coax distribution systems as well as commercial Ethernet networksSupervise in-house employees and subcontractors

Supervise the work activities of installation, service and maintenance technicians Maintain attendance schedules and service quota for the NW service district consisting of over 50 technicians and installersEnsure compliance to technical standards set by engineering and the Technical Operations departmentServed as facilitator for a work group to develop the systems first Network Operations Center to proactively monitor the systems health and respond via a paperless work-flow through Workforce ExpressImplemented and lead a CLI (cumulative leakage index) repair department to aggressively monitor and repair signal leakage throughout the systemExcelled in all technical fields from Installer through Advanced Technician