Bert Flynn Email & Phone Number

Mountlake Terrace, Washington, United States

Manage and deliver engaging staff training for 150+ employees who provide 24/7 in-home personalized services to individuals with disabilities.• In-person and online training (Zoom) provided to classes as large as 30 students. • Certified trainer in First Aid/CPR, Therapeutic Options (violence prevention, de-escalation, self- defense) and state mandated training including Diet & Nutrition, Medication Management, Personal Care, HIPAA, Proper Documentation, Habilitation Skills and Effective Communications.

Seattle, Wa

Directed day-to-day operations, staff supervision, recruitment, and coordination of over 30 healthcare administrative professionals spanning 6 different medical clinics in 4 locations. Responsible for multi-discipline/multi-clinic project roll outs.• Created and installed quantity and quality performance metric programs decreasing error rate by 80%• Led implementation of a new system-wide Epic upgrade. Successfully managed project from IT testing to employee training and roll out support• Created common department SharePoint site to allow all clinics to easily maintain caregiver schedules and shared documents• Saw 25% increase in employee satisfaction scores from previous year’s Press-Ganey results

Mount Vernon, Wa

Worked with multiple hospitals to train and provide launch support for over 100 clinical ER professionals on the Epic ASAP module.• Provided training in a classroom setting to Emergency Department personnel (including nurses, providers, nurse techs and clerks) as well as providing support for other trainers.• Collaborated with Principal Trainer and system analyst to create workflow guides, edit exercise books and lesson plans.• During the Epic Go-Live, I excelled working with the Emergency departments at 2 different facilities. I was able to improve their Epic efficiency as well as identify and fix, or route any issues I come across.• Called out for superior class training. Post class anonymous survey’s rating resulted in 99% of students rating instruction as “Very engaging” (28%) or “Extremely engaging” (71%).

Seattle, Wa

Oversaw the daily operations of Admission Services in the Emergency Department. Acted as content expert and first point of escalation for any questions regarding patient registration (Epic), insurance, and unit support. Created, improved, and communicated standardized processes for a team of 30.• Led interdepartmental teams to develop and implement reformed Epic training regimen• Created quarterly continuing education program involving written, oral and group testing (at staff meetings) to ensure up to date knowledge base of individuals and team.• Designed workflows and drafted departmental policies by mining prevailing data to deliver positive processes and performance improvements • Directed staff’s focus on patient safety and value added processes resulting in 17% year-over-year drop in patient issue escalations• Promoted staff engagement through honest conversation, removal of work barriers, and assistance with direct reports’ career goals• 10+ years experience in healthcare software Epic and CIS. Well-versed on industry standards, including HIPPA, EMTALA laws and SHIBA

Redmond, Wa

(contracted through TMP Worldwide)Managed multiple market research projects in the computer/video game category. • Responsible for high-quality, relevant data delivered on time and under budget to help drive business. Research included global brand awareness, market mapping and product development• Negotiated with vendors, advised on research design, and coordinated project involvement with international divisions

Redmond, Wa

Sales position at database marketing company – managed over 15 accounts.• Surpassed sales quotas (116%) despite being new to company and starting with no account base. Created e-mail lead generation campaign that expanded business into 5 new states

Seattle, Wa

Oversaw coordination of company’s target pursuit program.• Included monthly strategy meetings to coordinate business development efforts, creation of new business materials and Excel based sales and pipeline status reports