Bert Flynn Email & Phone Number

Mountlake Terrace, Washington, United States

• Manage and deliver engaging staff training for 150+ employees who provide 24/7 in-home personalized services to individuals with disabilities.
• In-person and online training (Zoom) provided to classes as large as 30 students.
• Certified trainer in First Aid/CPR, Therapeutic Options (violence prevention, de-escalation, self- defense) and state mandated training including Diet & Nutrition, Medication Management, Personal Care, HIPAA, Proper.

Seattle, WA

• Directed day-to-day operations, staff supervision, recruitment, and coordination of over 30 healthcare administrative professionals spanning 6 different medical clinics in 4 locations. Responsible for.
• Created and installed quantity and quality performance metric programs decreasing error rate by 80%
• Led implementation of a new system-wide Epic upgrade. Successfully managed project from IT testing to employee training and roll out support
• Created common department SharePoint site to allow all clinics to easily maintain caregiver schedules and shared documents
• Saw 25% increase in employee satisfaction scores from previous year’s Press-Ganey results

Mount Vernon, WA

• Worked with multiple hospitals to train and provide launch support for over 100 clinical ER professionals on the Epic ASAP module.
• Provided training in a classroom setting to Emergency Department personnel (including nurses, providers, nurse techs and clerks) as well as providing support for other trainers.
• Collaborated with Principal Trainer and system analyst to create workflow guides, edit exercise books and lesson plans.
• During the Epic Go-Live, I excelled working with the Emergency departments at 2 different facilities. I was able to improve their Epic efficiency as well as identify and fix, or route any issues I come across.
• Called out for superior class training. Post class anonymous survey’s rating resulted in 99% of students rating instruction as “Very engaging” (28%) or “Extremely engaging” (71%).

Seattle, WA

• Oversaw the daily operations of Admission Services in the Emergency Department. Acted as content expert and first point of escalation for any questions regarding patient registration (Epic), insurance, and unit.
• Led interdepartmental teams to develop and implement reformed Epic training regimen
• Created quarterly continuing education program involving written, oral and group testing (at staff meetings) to ensure up to date knowledge base of individuals and team.
• Designed workflows and drafted departmental policies by mining prevailing data to deliver positive processes and performance improvements
• Directed staff’s focus on patient safety and value added processes resulting in 17% year-over-year drop in patient issue escalations
• Promoted staff engagement through honest conversation, removal of work barriers, and assistance with direct reports’ career goals

Redmond, WA

• (contracted through TMP Worldwide)Managed multiple market research projects in the computer/video game category.
• Responsible for high-quality, relevant data delivered on time and under budget to help drive business. Research included global brand awareness, market mapping and product development
• Negotiated with vendors, advised on research design, and coordinated project involvement with international divisions

Redmond, WA

• Sales position at database marketing company – managed over 15 accounts.
• Surpassed sales quotas (116%) despite being new to company and starting with no account base. Created e-mail lead generation campaign that expanded business into 5 new states

Seattle, WA

• Oversaw coordination of company’s target pursuit program.
• Included monthly strategy meetings to coordinate business development efforts, creation of new business materials and Excel based sales and pipeline status reports