Bertha Barrera Email & Phone Number

Silver Spring, Maryland, United States

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Silver Spring

• Ensure all audits and security policies and procedures are followed in accordance with Bank Policy and Federal regulations
• Deliver on sales volumes and revenue targets in branch as agreed with District Manager
• Perform service duties such as greeting customer/prospects in the lobby and on the phone, research customer inquiries, open account, order checks and/or debit cards, return phone calls, accept and forward wires, and.
• Perform service duties such as greeting customer/prospects in the lobby and on the phone, research customer inquiries, open account, order checks and/or debit cards, return phone calls, accept and forward wires, and.
• Partner with the Branch Manager as appropriate
• Lead branch operations

Rockville, MD

• Make additional efforts to generate branch traffic sales volume and retain customers
• Ownership for service levels, budget and operational excellence in the branch
• Ownership of risk and regulations for the branch to ensure a high level of compliance
• Manage of approvals, overrides.
• Directly manage teller staff including scheduling, coaching, career development, performance management and recognition and daily goal setting
• … Show more

Rockville, MD

• Observed Teller Performance daily
• Provide Monthly and quarterly sales tracking
• Ownership for customer’s service level
• Monitor operations procedures
• Review all bank compliance and Federal Regulations