Cooperatively work with volunteer to grow all membership for adults and girls. Assist volunteers to create sustainable recruitment plans and assist in the implementation of plan. Plan to include community involvement as well as working with various public and private school systems. Implement plans created with volunteers. These are usually parent meetings conducted in English or English/Spanish as needed by the community involved. Communicate results from meetings conducted to volunteers, co-workers and upper management on a case by case basis. Create and update various reports on a monthly basis. Review all aspects of membership growth on a semi-annual basis with upper management and volunteers. Train volunteers to assist in the recruitment and creation of new members. Assist potential volunteers to get through the new volunteer process and assist members in registering in our organization. Translate documents as needed from English to Spanish. Identify areas of growth for the Community Outreach group and refer areas to them on an ongoing basis. Current area of work scope is Buena Park, Cypress, Anaheim, Fullerton, Brea, La Habra, Los Alamitos, Yorba Linda, Anaheim Hills and Orange cities. *Consistent Membership Growth is at 1.5% growth per year. *Work with and manage approx50 key volunteers Skills: Customer Service Skills People Skills Sales Skills Adapt to changing environment Verbal and Written Communications Google DocsComputer: Salesforce, Word, Excel, PowerPoint, Publisher

Analyze and report on a Monthly basis all Delinquent accounts. From 01 Days Dlq on up. Advised Mgmt and Specialist of Delinquency accounts needed to be worked on a Monthly basis. Advise Mgmt and set up procedures for various Delinquency ratios. Analyze work performance of all Specialists in the dept. Assist in preparation of accounts, review of accounts, etc. Audit numerous accounts on a monthly basis. Contacted Servicers on an as needed basis. Created procedures for position as none had been implemented before. Maintain Customer Contact Base. Work on all Special Projects on an as needed basis(ex. Set up Loss estimates for the Katrina and Wilma Hurricane’s). Use all available programs in microsoft office suite

Receive REO properties from various financial institutions around the country. Secure, Refurbish them and resell them. All within in clients timeline and budgetary specifications.

Team Lead and Collector- Provide support and guidance for 24 part time and when needed to 5 full time collectors on accounts which are difficult to collect on. Delinquencies of accounts are usually from 20 - 65 days delinquent. Make collection decisions as to how best to bring accounts current. Process appropriate paper work such as payment readjustments, payment history, contract copies, post dated checks and extension/due date change requests as needed. Handle accounts that are 65 days and under. Collect as needed for current payments based on FDCA and Company's Guidelines. Portfolio consisted of average $1.1 million dollars in asset based. Brought down consistently to under $300K per month. Use their collection system as well as Micrsoft office suite.

Team leader and developer of new department on Chattel/Mobile Home repossession Sales. Developed strategies and implemented new policies and procedures. Worked a portfolio that included 1/3 of the United States. Trained other specialist on how to sell repossessed Chattel. Repaired all Mobile Homes to State and individual Park standards. Seek and employ qualified repairmen and pay all bills incurred in a timely manner via computer system. Area worked at one point-included 3/4 of the United States (not the South Western States)*Supervised 5 people*Trained all personnel*Highest selling rate for the entire year. *Learned all computer systems including collection modules, Note Modification Modules and REO Modules with - in1 month of hire in date.