Bertha B. Mirón Luján Email & Phone Number

Valencia, Es

Cincinnati, Oh

• Social media Administrator• Streamline IT Operations adopting comprehensive IT Solutions with unified communication platforms.• Automatization of routine tasks for events registration and marketing emails.• Optimized events coordination with management tools.• Planned and executed over 60 tailored events for individual and corporate clients.• Seamlessly orchestrated two Annual Galas, with up to 900 attendees.• Managed budgets ranging from $5,000 to $100,000… Show more • Social media Administrator• Streamline IT Operations adopting comprehensive IT Solutions with unified communication platforms.• Automatization of routine tasks for events registration and marketing emails.• Optimized events coordination with management tools.• Planned and executed over 60 tailored events for individual and corporate clients.• Seamlessly orchestrated two Annual Galas, with up to 900 attendees.• Managed budgets ranging from $5,000 to $100,000, successfully saving an average of 20% on overall costs for each event.• Enhance digital presence and events for the Hispanic Community in Cincinnati.• Community engagement and cultural sensitivity for events, services and relationship with the Hispanic Community. Show less

Mexico City Area, Mexico

• IT strategy and digital transformation initiatives.• Successfully managed multiple large-scale IT projects.• Lead and mentor high-performing IT Team.• Relocated a large data center within 90 days, ensuring design, management, and services ran seamlessly with no organizational impact.• Renegotiated telecom contracts, achieving a 40% budget reduction annually.• Developed a three-year strategic IT plan and budget, covering capital projects and ongoing expenses.•… Show more • IT strategy and digital transformation initiatives.• Successfully managed multiple large-scale IT projects.• Lead and mentor high-performing IT Team.• Relocated a large data center within 90 days, ensuring design, management, and services ran seamlessly with no organizational impact.• Renegotiated telecom contracts, achieving a 40% budget reduction annually.• Developed a three-year strategic IT plan and budget, covering capital projects and ongoing expenses.• Re-engineered business processes, enhancing customer service and vendor quality assurance and SOX compliance. Show less

Mexico City Area, Mexico

• Established the Program Management Office (PMO), defining comprehensive project management methodologies, processes, and procedures.• Implemented a new vendor policy to improve quality assurance and facilitate early risk identification.• Optimized team workload distribution across project managers while identifying unbilled Statement of Work efforts.• Led Customer Relationship Management initiatives and cross-trained project managers for greater operational flexibility.•… Show more • Established the Program Management Office (PMO), defining comprehensive project management methodologies, processes, and procedures.• Implemented a new vendor policy to improve quality assurance and facilitate early risk identification.• Optimized team workload distribution across project managers while identifying unbilled Statement of Work efforts.• Led Customer Relationship Management initiatives and cross-trained project managers for greater operational flexibility.• Managed resources, assessing project feasibility and financial profitability.• Evaluated projects, establishing performance standards and key metrics.• Provided strategic support for project planning and execution. Show less

Mexico City Area, Mexico

• Managed CRM project implementation across 30 offices, resulting in a 40% sales increase and improved sales process efficiencies.• Designed and implemented new business policies and procedures, reducing mistakes significantly.• Renegotiated telecom contracts, saving 36% annually.• Lead and monitor projects across Mexico and Central America.• Define project strategies covering cost management, timelines, functionality, and quality assurance.• Manage and ensure continuous… Show more • Managed CRM project implementation across 30 offices, resulting in a 40% sales increase and improved sales process efficiencies.• Designed and implemented new business policies and procedures, reducing mistakes significantly.• Renegotiated telecom contracts, saving 36% annually.• Lead and monitor projects across Mexico and Central America.• Define project strategies covering cost management, timelines, functionality, and quality assurance.• Manage and ensure continuous tracking of project milestones and progress.• Lead, provide constructive feedback, and recognize team achievements.• Perform feasibility analyses and thoroughly document project outcomes.• Develop and implement IT policies and procedures.• Notable projects: CRM implementation, ERP upgrade, Tax compliance for Peru, VoIP deployment in Mexico and Panama, Office relocation in Panama, Windows 7 upgrade in Mexico and Chile. Show less

Mexico City Area, Mexico

• Develop and managed the project portfolio for Hasbro Mexico.• Manage project execution for Hasbro Latin America.• Design and deliver comprehensive training programs for the IT team.• Provide technical and administrative support for project management tools across LATAM offices.• Key projects include:• Office relocations in Peru and Colombia• VoIP deployment for the Chilean office• Network infrastructure enhancements in Guadalajara and Monterrey• Automation of… Show more • Develop and managed the project portfolio for Hasbro Mexico.• Manage project execution for Hasbro Latin America.• Design and deliver comprehensive training programs for the IT team.• Provide technical and administrative support for project management tools across LATAM offices.• Key projects include:• Office relocations in Peru and Colombia• VoIP deployment for the Chilean office• Network infrastructure enhancements in Guadalajara and Monterrey• Automation of IETU calculations for the LATAM region• Implementation of electronic invoicing at the Mexico office• SAP upgrade for LATAM• WAES implementation in Mexico, Chile, Brazil, and Peru• EDI SAP implementation in Colombia and Peru Show less

Mexico City Area, Mexico

• Redesigned and implemented company procedures, decreasing time-to-deliver IT services by 40%.• Implement ITIL and COBIT methodologies in IT.• Lead projects in Commercial Applications.• Monitor changes in organizational requirements.• Negotiate service levels and assess supplier quality.• Key project: Implementation of ITIL methodology for Commercial Applications.

Mexico City Area, Mexico

• Pioneered the use of mobile devices (iPad, iPhone, Android) for IT service support for VIP clients and internal staff.• Addressed system slow-down issues through network migrations, reconfigurations, integrations, and troubleshooting.• Provided expert consulting on hotel systems, solutions, and applications, including tailored strategies for special client needs and groups.• Supported hotel administration by managing IT infrastructure, ensuring the reliability and security of… Show more • Pioneered the use of mobile devices (iPad, iPhone, Android) for IT service support for VIP clients and internal staff.• Addressed system slow-down issues through network migrations, reconfigurations, integrations, and troubleshooting.• Provided expert consulting on hotel systems, solutions, and applications, including tailored strategies for special client needs and groups.• Supported hotel administration by managing IT infrastructure, ensuring the reliability and security of critical systems.• Streamlined administrative processes with effective technology solutions, significantly boosting efficiency and productivity.• Enhanced guest satisfaction scores related to IT services through proactive support and innovative solutions.• Improved system uptime, ensuring uninterrupted service for seamless hotel operations. Show less

Guadalajara Area, Mexico

• Conducted analysis, planning, and design for reengineering projects.• Integrated IT infrastructure into the PepsiCo Group.• Managed quality control and documentation for projects.• Key project: Migrated Quaker Oats infrastructure to PepsiCo.• Successfully led and competed Windows Active Directory 2003 implementation according to PepsiCo security standards.• Improved strategic IT resources and services, collaborating on infrastructure planning and execution.• Increased… Show more • Conducted analysis, planning, and design for reengineering projects.• Integrated IT infrastructure into the PepsiCo Group.• Managed quality control and documentation for projects.• Key project: Migrated Quaker Oats infrastructure to PepsiCo.• Successfully led and competed Windows Active Directory 2003 implementation according to PepsiCo security standards.• Improved strategic IT resources and services, collaborating on infrastructure planning and execution.• Increased server virtualization and executed a data center relocation, enhancing PepsiCo security guidelines.• Successfully led and completed Windows Active Directory 2003 implementation according to PepsiCo security standards. • Improved strategic IT resources and services, collaborating on infrastructure planning and execution. • Increased server virtualization and executed a data center relocation, enhancing PepsiCo security guidelines.• Ensured SOX compliance in alignment with company standards and supervised IT audits, achieving honors twice for compliance excellence. Show less