With over 8 years of experience in the financial services industry, I am a dedicated and reliable MAC Specialist I at GreenState Credit Union, one of the largest credit unions in Iowa. I prioritize member needs and deliver accurate, high-quality work, while proactively assisting members over the phone and contributing to sales goals achievement through comprehensive product knowledge.I have a strong background in annuity claims processing, compliance, and fraud prevention, having worked as an Intermediate Annuity Claims Examiner at Tata Consultancy Services and Transamerica for over 6 years. I evaluated and analyzed documentation to ensure proper claim processing in alignment with policy and state regulations, collaborating with legal counsel, claims assistants, and various departments. I applied my attention to detail, problem-solving, and goal-setting skills to ensure timely and accurate claim resolution and client satisfaction. I am passionate about helping individuals achieve their financial goals and providing effective solutions.